Store Manager

Lucas James Talent Partners; Bolingbrook (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Zepole Supply Co. in Bolingbrook, IL is seeking a hands-on Store Manager to lead their retail store and inside sales team. The role involves overseeing daily operations, coaching staff, and ensuring excellent customer service. Candidates must have strong leadership and communication skills, as well as experience in retail environments. The position is full-time, Monday to Friday, with some Saturdays required. Join a family-owned company dedicated to strong values and customer satisfaction.

Qualifications

• Strong leadership presence with a hands-on, lead-by-example mindset.
• Experience in retail, inside sales, or showroom environments.
• Ability to multitask and problem-solve in a fast-paced setting.

Responsibilities

• Lead Store Team & Daily Execution.
• Oversee daily store operations and sales floor activity.
• Coach and develop inside sales and retail associates.
• Assist customers in-store and over the phone.

Skills

Leadership presence

Customer service skills

Communication skills

Multitasking

Detail-oriented

Tools

ERP/CRM

Job description

Our client, Zepole Supply Co. is a family-owned food service equipment and supply distributor, proudly operating since 1982. Headquartered in Bolingbrook, IL, with additional branches in Minnesota and Wisconsin, we’ve built our reputation on hard work, strong relationships, and people-first values.

Our Core Values:

• Integrity: Do the right thing
• Accountability: Do what you say
• Excellence: Go above and beyond
• Continuous Improvement: Always be growing

Job Summary:

We’re looking for a hands‑on Store Manager to run our retail store, lead our inside sales team, and drive day‑to‑day operations.

Key Responsibilities:

• Lead Store Team & Daily Execution
• Oversee daily store operations and sales floor activity
• Coach and develop inside sales and retail associates
• Run department L10 meetings and drive accountability
• Assign and prioritize workflow (quotes, orders, follow‑up)
• Ensure consistent phone coverage and fast response times
• Own Store Sales & Customer Experience
• Assist customers in‑store and over the phone
• Create quotes and sales orders using DDI and AQ
• Follow up with prospects, house accounts, and open opportunities
• Own and drive store & inside sales performance
• Support POS transactions and ensure a smooth checkout experience
• Improve conversion, average order value, and repeat business
• Manage Inventory & Merchandising
• Maintain organized, functional equipment and supply displays
• Maintain vendor tables and relationships
• Ensure store is clean, stocked, and customer‑ready
• Own merchandising, product placement, and inventory availability on the sales floor
• Support Outside Sales Growth
• Identify opportunities within store accounts and connect them to outside sales
• Coordinate handoff and support continued account development
• Stay Organized & Drive Accountability
• Monitor open orders, special orders, and service calls
• Log sales activity and maintain CRM updates
• Support sales forecasting and planning
• Oversee house accounts and re‑supply processes

Qualifications:

• Strong leadership presence with a hands‑on, lead‑by‑example mindset
• Experience in retail, inside sales, or showroom environments
• Ability to multitask and problem‑solve in a fast‑paced setting
• Strong customer service and communication skills
• Organized, detail‑oriented, and accountable
• Experience with ERP/CRM

Schedule:

• Full‑time
• Monday–Friday with some flexibility based on store needs – Saturdays on alternating schedule