Store Manager

FashionUnited; Blaine (MN); Hybrid; USD 85,000 - 149,000; Full time

Job summary

FashionUnited is seeking a Store Manager to oversee the entire store team, drive customer experience, and lead with integrity and inclusivity. You will coach and develop associates to deliver outstanding service, merchandising excellence, and consistent operations to achieve sales profitability and KPI targets.

You will recruit, schedule, and manage payroll; supervise hiring decisions, performance management, and loss prevention, while maintaining high merchandising standards and staff

Qualifications

• Must be 18 years of age or older.
• Experience supervising 20+ associates and making employment decisions.
• Excellent verbal and written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.
• Preferred: Experience supervising 50+ associates; college degree or equivalent retail experience.

Responsibilities

• Guide profitable sales and achieve store financial plans through leadership of the store team.
• Manage payroll planning, scheduling and labor costs based on weekly/monthly sales.
• Recruit, hire, promote and terminate for all levels of store personnel.
• Oversee associate relations and performance management, ensuring policy adherence.
• Train new hires on company culture, product knowledge and selling practices; set goals for loyalty programs.
• Coach and develop the store team; create succession plans for growth.
• Ensure inventory accuracy and proper receiving, pricing and ticketing.
• Prevent loss by educating staff and partnering with Loss Prevention.
• Maintain merchandising standards and implement visual direction and planograms.
• Direct floor replenishment to keep product available on the sales floor.
• Deliver a compelling in-store experience with swift checkout and customer service.

Skills

People management

Communication skills

Decision making

Problem solving

Interpersonal skills

Leadership

Flexibility

Job description

As Store Manager you will provide oversight and leadership for the entire store team. You are the primary leader for delivering customer experience and associate engagement. You will teach, coach and develop associates to deliver excellent service, merchandising expertise and consistent operational execution. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.

What You’ll Do

Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team

Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed

Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management

Manage associate relations issues including performance management, and ensure associates follow company policies

Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty)

Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates

Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures

Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention

Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer

Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment

Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations

All manager roles at Kohl’s are responsible for:

Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

Modeling, enforcing and providing direction and guidance to associates

Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues

Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

Monitoring and adjusting resources as the business dictates to support customer needs and workload demands

Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results

Managing talent, including hiring, training, developing, and supervising

Accomplishing multiple tasks within established timeframes

Training, monitoring and reinforcing company policies, procedures, standards and guidelines

Adhering to company safety policies and ensuring the safety of associates and customers

Other responsibilities as assigned

What Skills You Have

Required

Must be 18 years of age or older

Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions

Great verbal/written communication and interpersonal skills

Excellent decision-making and problem-solving skills

Strong people management skills and ability to develop talent

Flexible availability, including days, nights, weekends, and holidays

Preferred

Experience working in a retail environment, preferably in a managerial position

Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions

College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry

About the Role

As Store Manager you will provide oversight and leadership for the entire store team. You are the primary leader for delivering customer experience and associate engagement. You will teach, coach and develop associates to deliver excellent service, merchandising expertise and consistent operational execution. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.

What You’ll Do

• Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team

• Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed

• Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management

• Manage associate relations issues including performance management, and ensure associates follow company policies

• Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty)

• Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates

• Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures

• Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention

• Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer

• Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment

• Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations

All manager roles at Kohl’s are responsible for:

• Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture

• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

• Modeling, enforcing and providing direction and guidance to associates

• Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues

• Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

• Monitoring and adjusting resources as the business dictates to support customer needs and workload demands

• Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results

• Managing talent, including hiring, training, developing, and supervising

• Accomplishing multiple tasks within established timeframes

• Training, monitoring and reinforcing company policies, procedures, standards and guidelines

• Adhering to company safety policies and ensuring the safety of associates and customers

• Other responsibilities as assigned

What Skills You Have

Required

• Must be 18 years of age or older

• Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions

• Great verbal/written communication and interpersonal skills

• Excellent decision-making and problem-solving skills

• Strong people management skills and ability to develop talent

• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Experience working in a retail environment, preferably in a managerial position

• Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions

• College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry

Pay Range: $85,100.00 - $148,600.00

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).