Store Management/Front End Department Leader

Kroger; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Kroger is seeking a Front-end Department Manager to lead daily operations and drive department performance in the Scottsdale area. You will direct staff, manage scheduling and budgeting, and ensure excellent customer service in a safe and welcoming environment.

The role emphasizes leadership, teamwork with store associates, and adherence to food safety and company guidelines while promoting the store’s budget and profit goals.

Qualifications

• Clear communication and interpersonal skills.
• Ability to perform basic math accurately.
• Ability to stay composed in busy, customer-facing scenarios.
• Experience in retail or customer service environments.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Direct and supervise all functions and activities for the Front-end department.
• Direct the day-to-day Front-end operations and ensure adherence to best practices.
• Manage scheduling, budgeting, and daily/periodic price changes.
• Maintain safe, clean, and welcoming store conditions for customers.

Skills

Effective communication

Basic math

Handle stress

Retail or customer service experience

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the Front-end department. Direct the day-to-day functions of Front-end operations. Responsible for the execution of best practices, goals and Front-end standards established for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Promote trust and respect among associates.

Communicate company, department, and job specific information to associates.

Collaborate with associates and promote teamwork to help achieve company/store goals.

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.

Monitor and control supply expenses for the department.

Manage cash control, sales and cash items and records for the store.

Manage the scheduling of Front-end associates to provide adequate department coverage.

Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

Develop and implement a department business plan to achieve desired results.

Responsible for all entry level store hiring..

Stay current with present, future, seasonal and special ads.

Monitor and control expenses for the department.

Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..

Adhere to all food safety regulations and guidelines.

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Notify management of customer or employee accidents.

Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

Oversee and manage the efficient operations of all functions and activities of the Front-end.

Adhere to all local, state and federal laws, and company guidelines.

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Retail or Customer Service experience

Desired

• High school diploma or equivalent
• Management experience
• Second language (speaking, reading and/or writing)