Store Loss Prevention Manager

DICK'S Sporting Goods; Spokane (WA); On-site; USD 60,000 - 84,000; Full time

Job summary

DICK’S Sporting Goods is seeking a big box store Loss Prevention Manager to oversee LP functions at a specific location. You will lead assessments, investigations, and training to prevent loss and shrink, while coordinating with law enforcement and operations to protect people and assets.

The role requires 3-5 years LP/retail experience, strong customer service and analytical skills, and flexibility for nights and weekends.

Qualifications

• 3-5 years of Loss Prevention experience or related retail experience
• Interview/Interrogation training and practical skills (Wicklander-Zulawski certification preferred)
• 4-year college degree or equivalent experience preferred
• Certified Forensic Interviewer (CFI) - preferred
• Loss Prevention Qualified (LPQ) - preferred
• Loss Prevention Certified (LPC) - preferred
• Certified Forensic Interview (CFI) preferred
• Strong customer service and interpersonal/communication skills
• Advanced level of administration and technical knowledge of Loss Prevention systems and shrinkage controls
• Flexible availability – including nights, weekend, and holidays

Responsibilities

• Implement and coordinate all Loss Prevention best practices; train store associates and managers
• Conduct Loss Prevention assessments/investigations
• Ensure physical security of building and assets; manage alarm/cctv issues and changes in access
• Conduct MES training and new-hire training for specialized positions
• Detect, investigate, and document Organized Retail Crime and policy violations
• Analyze daily/weekly/monthly exception reports to identify opportunities
• Research and respond to cash over/short reporting
• Coordinate with Distribution Center LP to resolve merchandise flow and firearms issues
• Conduct Loss Prevention Assessments for compliance with company processes and legal requirements
• Support Shrink Coach in ensuring compliance of self-assessments
• Review operational processes for compliance and develop improvement tactics

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Analytical skills

MS Office

Flexibility

Conflict management

Education

Bachelor's degree or equivalent

4-year college degree or equivalent

Tools

MS Office

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

DICK’S Sporting Goods is seeking a big box retail leader to oversee store loss prevention functions.

Store Loss Prevention Managers are responsible for leading Loss Prevention functions within a specific location and for partnering with Store Operations in an effort to prevent company loss. You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. This includes networking with law enforcement, loss prevention professionals and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud. This position will further support the District Loss Prevention Manager(s) by conducting awareness training, root cause analysis and threat assessments.

• Responsible for the implementation, training and coordination of all Loss Prevention best practices. This includes training all store associates and managers on company Loss Prevention programs to ensure compliance.
• Conduct Loss Prevention assessments/investigations.
• Ensure the physical security of the building and Company assets: complete monthly alarm tests, partner with DLPM and LP Coordinator to resolve alarm and CCTV issues, respond to after-hours alarm calls as needed, ensure store alarm system call list is up-to-date, ensure any key or safe combination changes occur upon changes in management.
• Conduct ongoing MES training, ensures timely completion of certification programs; assist with all new-hire training and in-depth training for specialized positions.
• Detection, investigation, and documentation of Organized Retail Crime, and other violations of law and/or company policy.
• Conduct thorough analysis of daily, weekly and monthly exception reports to identify areas of opportunity.
• Research and respond to cash over/short reporting.
• Partner with Distribution Center Loss Prevention Supervisor to resolve issues involving the flow of merchandise to the store and any firearms issues.
• Conduct store Loss Prevention Assessments to ensure compliance with Company processes and legal requirements.
• Support the Shrink Coach in ensuring compliance of self-assessments.
• Conducts regular review of operational processes for compliance - SIM, Transfers, Claims, RTVs, SFS, BOPIS and Known Loss Reporting. Develops tactics for improvement as necessary.

Qualifications

• 3-5 years of Loss Prevention experience or related retail experience
• Interview/Interrogation training and practical skills (Wicklander-Zulawski certification preferred)
• 4-year college degree or equivalent experience preferred
• Certified Forensic Interviewer CFI) - preferred
• Successfully pass comprehensive criminal background
• World-class customer service skill and interpersonal/communication skills
• Strong problem-solving ability and analytical skills
• Proficiency in MS Office
• Flexible availability – including nights, weekend, and holidays
• Must be able to keep confidences and consistently operate in a direct and truthful manner
• Loss Prevention Qualified (LPQ) preferred
• Loss Prevention Certified (LPC) preferred
• Certified Forensic Interview (CFI) preferred
• Advanced level of administration and technical knowledge of Loss Prevention systems and shrinkage controls
• Strong conflict management skills with the ability to work alone in stressful situations
• #DSGT2

Virtual Requirements

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

Targeted Pay Range: $60,000.00 - $84,000.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.