Store Leader - Forum Shops at Caesars

SKIMS; Wayne Township (OH); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Bonus

401(k)

Flexible vacation

Health insurance

Mental health support

Parental leave

Referral program

Job summary

SKIMS is seeking a Store Leader to drive exceptional service and sales in our retail operation. You will build and develop a high-performing team, embody the SKIMS ethos, and partner with HQ to execute brand standards with energy and polish.

You’ll own key metrics, lead daily store operations, manage inventory and visual presentation, and ensure teams deliver a personalized experience. This role requires strong leadership, communication, and a customer-first mindset to elevate the brand.

Qualifications

• 4+ years of leadership experience
• Proven track record hiring, leading, and developing store teams
• Strong written and verbal communication skills
• Ability to work closely with others
• Deep understanding of customer service principles and exceptional service
• Strong problem-solving abilities and adaptability
• Strong operational and organizational skills
• Strong visual merchandising with attention to detail
• Must be able to stand, move, and lift up to 40 pounds for entire shifts
• Open availability including evenings, weekends, holidays, and overtime

Responsibilities

• Lead with a customer-obsessed mindset, coaching real-time to elevate connection and conversion
• Deliver elevated service by coaching your team during high-volume moments
• Embed SKIMS mission and values in every store interaction and educate teammates on product expertise
• Manage daily operations, visual execution, and store standards, ensuring replenishment and merchandising are on point
• Own key business metrics including P&L, payroll, inventory, and productivity, adjusting strategies as needed
• Lead with strong decision quality, build schedules, and manage controllables to optimize performance
• Model learning agility, foster growth, and develop others with constructive feedback
• Actively hire, onboard, and retain top talent to strengthen store culture
• Set clear development plans for career progression and build bench strength for SKIMS
• Foster a culture of ownership, collaboration, and mutual respect through clear communication
• Create a space where teamwork, energy, and resilience drive results
• Align daily actions to the long-term business vision in partnership with HQ

Skills

Leadership

Hiring & developing teams

Communication

Customer service

Problem solving

Operational excellence

Visual merchandising

Physical stamina

Flexibility

Job description

Store Leader

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear. We set new standards with our game-changing product and are a driving force within pop culture. We are looking for a Store Leader to join us in advancing the industry forward.

In this role, you will have the opportunity to grow and develop your leadership skills while making a significant impact on the store's success. You are responsible for building, developing, and nurturing a team that embodies the SKIMS ethos. You will drive your business with a people first mindset, a passion for product, and excellent operational skills. You are a developer of others and have experience building diverse teams. You demonstrate strong interpersonal skills that set you apart and you are energized by tackling complex problems.

You bring both polish and pace to our retail experience. In this role, you’ll collaborate with the HQ team to drive results while leading your team to deliver exceptional, elevated service. You understand how to lead a store that feels high energy and refined at the same time, and where Team Members are inspired and customers feel seen.

As Store Leader, you’ll coach in real time, develop talent, and set the tone for performance. You bring strong business acumen, a sharp eye for detail, and the ability to keep people focused in fast-moving moments. You’re passionate about the product, comfortable making decisions, and always working to raise the bar.

Responsibilities

• Lead with a Customer Obsessed mindset, ensuring that every Team Member is focused on creating a welcoming, inclusive, and personalized experience for each guest. You set the standards on the floor and prioritize coaching in real time to elevate connection and conversion.
• Deliver elevated service at speed by coaching your team in real time, using strong floor presence and emotional intelligence to guide high volume moments without losing authenticity and upholding our culture
• Embed our mission and values into every part of the store experience. You actively educate and coach Team Members on what it means to build our brand and be product experts. You bring the SKIMS story to life for both your team and your customers.
• Create a strong floor presence and lead through Operational Excellence. You manage daily operations, drive visual execution, and ensure store standards, replenishment, and merchandising are always on point. You balance big picture thinking with strong attention to detail.
• Own key business metrics including P&L, payroll, inventory, and productivity. You are proactive in analyzing business trends and adjusting strategies in the moment to Drive Results in both sales and efficiency.
• Lead through the lens of impact. With strong decision quality, you use the right tools, build schedules strategically, and manage controllables to optimize performance while staying customer-first.
• Model Learning Agility by being solutions-oriented, coachable, and focused on growth. You create a culture of curiosity and continuous improvement. You bring feedback to your team and to the corporate partners you collaborate with.
• You remain flexible, focused, and curious when plans evolve.
• Actively hire, onboard, and retain top talent. You’re an effective and proactive recruiter and networker, and your ability to attract the right people strengthens the overall store culture and performance with urgency.
• Build clear development plans for your team and support career progression through intentional feedback and coaching. You are a true developer of others and invest in building bench strength for the future for SKIMS.
• Bring clarity, structure, and accountability to your team through excellent communication. With a focus on Inspiring Yourself & Others, you foster a culture of ownership, collaboration, and mutual respect.
• Set the tone for teamwork, energy, and resilience. You are approachable, consistent, and clear. You create a space where people are inspired to do their best work.
• You motivate through data, behaviors, and outcomes and always align daily actions to the long term business vision.
• Partners cross functionally with HQ Support to ensure alignment on big picture strategies, feedback, and new initiatives that support our stores and brand success.

Requirements

• 4+ years of leadership experience
• A proven track record of hiring, leading, and developing effective store teams
• Strong written and verbal communication skills are required.
• The ability to work closely and effectively with others is important and expected.
• Deep understanding of customer service principles and the ability to provide exceptional service to all customers.
• Strong problem-solving abilities and to adapt and evolve
• Strong operational and organizational skills.
• Strong visual merchandising skills, a keen eye for detail, ensuring that the store is always presented in a compelling manner.
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Does not want to be an influencer
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.

Benefits + Total Rewards

When you join SKIMS, you’re joining a fast-growing company with opportunities for career development, creativity, and impact. We’re building something special, and we take care of our people along the way.

• Competitive Pay with a performance-based Bonus structure
• 401(k) plan
• Generous employee discount
• Flexible vacation time
• Comprehensive Health, Dental, Vision, and Life Insurance Plans
• Mental Health benefits to support your wellbeing
• Paid Parental Leave
• Employee Referral Bonus Program

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.

Compensation: $90,000 - $100,000 / year