Store Leader Devoción

Sprudge; New York (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) Plan with employer match

Paid vacation and sick time

Quarterly bonus

Job summary

Devoción is seeking an Experienced Leader to guide daily cafe operations in a fast-paced environment in New York. You will oversee shift activity, ensure top-tier service, and act as a role model for team members, upholding our standards and hospitality goals.

You will train staff, manage drink procedures, and support inventory, health compliance, and store maintenance to deliver an exceptional coffee experience.

Qualifications

• 2 years of leadership or shift management in a cafe or retail operations.
• Experience with traditional espresso equipment and pour over standards.
• Strong customer service and communication skills.
• Ability to train and supervise teammates on procedures and hospitality goals.

Responsibilities

• Operate under the direction of the General/District Manager.
• Provide attentive, courteous service to customers and work with the team to prepare drinks.
• Lead by example and promote Devoción's culture, values, mission, and ethics.
• Train new hires on drink procedures, customer service, opening/closing procedures, and track progress.
• Maintain A grade and DOH compliance; ensure procedures are followed by everyone.
• Assist with inventory management and help management meet targets on waste and cost of goods.
• Keep store appearance and equipment in good working condition; uphold cleanliness standards.
• Ensure daily checklists are followed and accurately completed by the team.
• Handle cash procedures, deposits, and financial reporting as required.

Skills

Leadership

Customer service

Multi-tasking

Team motivation

Communication

Education

NYC Food Handlers Certificate

Job description

Experienced Leader - Join Our Team!

We are looking for a dedicated and detail-oriented Leader to join our team and support our mission of delivering the freshest and highest-quality coffee in the market. The ideal candidate will be warm, professional, and passionate about delivering a memorable coffee experience. You will provide exceptional service and craft premium coffee beverages in a high-volume, fast-paced environment.

About your Role

The Leader is a well-trained and developed employee with strong specialty coffee experience, who has shown the skills to assist in daily operations of the coffee shop, acts in accordance with the company’s mission and values, and directs their fellow team members on shift to ensure our standard operating procedures and hospitality goals are being met.

The Leader serves as a model employee for the team. They provide superior customer service, execute beverages according to recipes provided by the educational department, and assist in training and support for the baristas.

Key Responsibilities

• Operate under the direction of the General/District Manager.
• Provide attentive, courteous, and friendly service to customers ensuring they have a positive experience. Work alongside the team in making drinks and serving customers.
• Act with integrity and knowledge to promote Devoción's culture, values, mission, and code of ethics. Lead by example.
• Train new hires on drink procedures, customer service, opening/closing procedures, etc, and track their progress using the Training Guide.
• Maintain A grade and DOH compliance in the cafe. Ensure DOH procedures are being followed and applied by everyone.
• Assist with inventory management and work closely with management to achieve company targets on waste and COGs.
• Maintain the store appearance and confirm all equipment, small wares, furniture, etc, are in good working condition. Guarantee company cleanliness standards are being met.
• Confirm that all daily checklists are being followed and applied by the team.
• Ensure accurate cash handling procedures, bank deposits, and financial reporting via Slack.
• Direct and oversee comprehensive inventory counts (e.g. weekly, monthly, quarterly) for all food, beverage, and supply items.
• Follow company guidelines for all merchandise and marketing material displays, such as signage for pour overs and Women in Coffee Series.
• Immediately communicate any suspected policy infractions or insubordination by team members to the District Manager for further assessments and determinations to be made by management.

Requirements

• Experience:
  • 2 years of experience of leadership or shift management in a cafe or retail operations, including advanced knowledge of traditional espresso equipment and pour over standards.
• Skills:
  • Natural leadership skills, kindness, and strong work ethic.
  • Strong multi-tasking skills, ability to adapt quickly to daily challenges.
  • Be able to direct and motivate a diverse group of staff members.
  • Ability to provide coverage on off days for absent baristas as needed.
• Education:
  • NYC Food Handlers Certificate required.
• Availability:
  • Must have availability to work mornings, evenings, and weekends and holidays as needed.

Physical Requirements

• Ability to frequently move around the store for extended periods of time (8+ hours per day, 5 days per week).
• Ability to lift, push, pull, or carry up to 50 lbs.
• Ability to assist customers, prepare orders, and operate store machinery for extended periods of time.

Compensation & Benefits

• Salary: $18.50 per hour. We guarantee our Store Leads will earn at least $25 per hour inclusive of tips (we will pay the difference if not).
• Additional 5% quarterly bonus.
• Medical, vision, and dental insurance.
• 401(k) Plan with 3% annual salary match
• Paid vacation and sick time.
• Regular company-hosted events and a welcoming, inclusive work culture.

We celebrate humanity!

It is woven into our values and philosophy to celebrate humanity in its fullest spectrum and treat each other with respect and appreciation. We stand for diversity, equity, and inclusion.

As an equal opportunity employer, we welcome the unique contributions that everyone can bring to Devoción, and we don't discriminate against an employee or applicant because of their race, color, sex, sexual orientation, gender identity and/or expression, age, national origin, religion, status as a veteran, and basis of disability or any other federal, state or local protected class.

We respect differences and we firmly believe that we are stronger together.