Store Leader - Carlsbad

Tapestry; Carlsbad (CA); Hybrid; USD 80,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York seeks a dynamic leader to guide a high-performing store team, elevate client experience, and drive profitability through clienteling, omni-channel selling, and operational excellence.

You will recruit, train, and develop staff, manage scheduling and payroll, and partner with cross-functional teams to deliver brand strategies and exceptional service in a fast-paced luxury environment.

Qualifications

• 3+ years of store leadership in retail or luxury/premium environments.
• Strong leadership, coaching, and people-management skills.
• Data-driven decision-making and stakeholder management.
• Proficiency with Microsoft Office and familiarity with CRM/clienteling tools.
• Excellent English communication skills.

Responsibilities

• Model premium customer service and selling standards; drive clienteling and omni-channel initiatives.
• Recruit, onboard, and develop a high-performing store team; provide ongoing coaching and evaluations.
• Own store financials: forecast, planning, and performance against sales goals.
• Collaborate with cross-functional teams (visual, operations, HR, merchandising, marketing) to execute brand strategies.
• Ensure store operations, security, and compliance with policies; manage scheduling and payroll.

Skills

Store leadership

Coaching & development

CRM proficiency

MS Office proficiency

Tools

CRM clienteling tools

Microsoft Office

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Lead the store to maximize productivity and profitability by building a high-performing team, elevating kate spade new york’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.

Key Responsibilities

• Client & Service Excellence. Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience. Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS). Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable. Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
• Leadership & Talent Development. Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values. Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations. Recognize and reward strong performance while addressing underperformance through targeted development plans. Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
• Business Ownership & Planning. Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals. Analyze selling reports and business trends to identify opportunities and implement action plans. Collaborate with leadership and cross‑functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
• Brand Equity & Visual Merchandising. Communicate kate spade new york’s aesthetic, philosophy, and lifestyle to both team members and clients. Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand‑right storytelling through displays and windows.
• Operational Excellence & Compliance. Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security. Manage scheduling and payroll within budget to maintain optimal sales floor coverage. Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving. Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication. Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

Qualifications

3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered. Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data‑driven decision‑making. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends. Ability to work in a fast‑paced environment, Strong English language proficiency. (for EU)

Schedule:

Abilitytoworkaflexiblescheduletomeet business needs—including nights, weekends, peakbusy season, and high‑traffic retail days(including, but not limited to, public holidays).

Note:

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Kate Spade. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.

Visit Tapestry, Inc. Base Pay Range $38.25-$51.75 Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

At Tapestry, we bring together the iconic brands of Coach and Kate Spade New York—uniting bold ideas, diverse voices, and boundless creativity to stretch what’s possible. Driven by dreamers and makers, we turn passion into progress. By embracing differences and pushing boundaries, we create with purpose, uplift one another, and shape a more inclusive, sustainable future—together.

Our Brands Spark Personal and Emotional Connections Our brands go beyond products—they inspire confidence, encourage self‑expression, and build lasting emotional connections with consumers. Through constant innovation and deep customer insight, we anticipate where shoppers are headed and adapt to meet them with personalized, seamless experiences. Our digitally powered, unified shopping journey allows our brands to become part of people’s lives—meeting them when, where, and how they choose to shop.