Store Leader

Global Sports Jobs Limited; Detroit (MI); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Access to self-care resources

Descripción de la vacante

Global Sports Jobs Limited is seeking a Store Leader in Detroit, Michigan to own the store's strategic vision, operations and premium fan experience. You will drive commercial results with entrepreneurial spirit, lead a high-performing team, and maintain brand standards across all touchpoints of the fan journey.

Reporting to the Area Leader, you will blend community engagement with data-driven decision making, optimise visuals, product mix and staffing to deliver WOW moments in every customer

Formación

• 6+ years of experience in retail leadership or store management at premium/global brands.
• Proven ability to improve operations and profitability while maintaining brand standards.
• Strong emotional intelligence and leadership with empathy.
• Entrepreneurial mindset with ownership of business outcomes.

Responsabilidades

• Own the overall fan and customer experience end-to-end.
• Create strategies for operational excellence and profitability.
• Lead and hire for culture and capability; coach emerging leaders.
• Oversee in-store visuals, assortments and premium execution.
• Drive community engagement and local brand energy.
• Ensure attention to detail and data-driven decision making.
• Plan and deliver training to support WOW moments.

Conocimientos

Customer-centric operations

Entrepreneurial mindset

Emotional intelligence

Data-driven decisions

Descripción del empleo

About the Role

The Store Leader is the strategic visionary and business owner for the store, accountable for the entire store ecosystem and for ensuring every fan interaction delivers a moment of WOW. The role blends a community-driven environment with an individualised, elevated customer experience, driving commercial results and strategically positioning the store in the market. Reporting to the Area Leader within the Retail team, the Store Leader moves the business forward with an entrepreneurial spirit, maintaining premium standards in every detail of the store's operations and fan journey.

Key Responsibilities

• Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is treated as a critical behaviour for future success
• Create business strategies that drive operational excellence, profitability and team productivity
• Partner on and execute a comprehensive community engagement programme that drives local brand energy while maintaining an individualised and elevated premium experience
• Set the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floor
• Lead and build an effective team by prioritising strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability
• Demonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the team
• Plan and oversee training facilitation programmes that equip the team to deliver the WOW and master all operational management topics

Required Experience & Qualifications

• 6+ years of experience in retail leadership or business management within a premium, community-focused or high-growth global brand
• Expertise in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyalty
• High emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership
• An entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environment

Benefits & Perks

• Access to personal self-care for both physical and mental well-being