Store Leader

Tapestry, Inc.; Concord (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a vibrant and dynamic team as a Store Leader at an iconic lifestyle brand. This role offers the opportunity to leverage your retail expertise to drive business initiatives, build customer loyalty, and lead a passionate sales team. You will play a pivotal role in enhancing brand equity through effective leadership and operational excellence. If you thrive in a fast-paced environment and are committed to fostering a culture of inclusivity and diversity, this position is perfect for you. Embrace the chance to make a significant impact in a company dedicated to empowering communities of women.

Benefits

Health Coverage

Life and Disability Insurance

401(k)

Paid Time Off

Employee Discounts

Qualifications

• 3+ years management experience in luxury or comparable retail environments.
• Strong ability to analyze sales reports and respond to trends.

Responsibilities

• Achieve store productivity targets and ensure excellent customer service.
• Hire, train, and motivate a qualified sales team.
• Manage store operations, including cash handling and inventory.

Skills

Sales Development

Interpersonal Skills

Leadership Skills

Communication Skills

Analytical Skills

Conflict Mediation

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Windows Software (Excel, Word, Outlook)

Job description

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Store Leader

Kate Spade

Concord, NC, US

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary products for everyday life, including handbags, ready-to-wear, jewelry, footwear, and home décor. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive perspective and celebrates communities of women worldwide who embrace their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands dedicated to innovation and inclusivity.

As a member of the Tapestry family, we are committed to equity, inclusion, and diversity. Visit Our People page to learn more about Tapestry's commitments.

Primary Purpose:

The successful individual will leverage their retail expertise to…

Client & Service Expert:

• Develop business-driving initiatives to build repeat business and attract new customers.
• Achieve store productivity targets, including sales per hour, average transaction value, units per transaction, and capture rate.
• Ensure all associates and leadership complete sales training and develop strong product knowledge across all categories.
• Model and supervise the selling environment, providing consistent coaching to ensure excellent customer service and sales performance.

Leadership Presence/Steward of Talent:

• Achieve financial success by improving key performance metrics.
• Hire, train, and motivate a qualified sales team that effectively represents the Kate Spade brand.
• Provide development opportunities for assistant managers and supervisors, including setting goals and providing feedback.
• Conduct annual performance reviews and quarterly goal reviews.
• Build community relationships to generate business, increase brand awareness, and develop a pipeline of qualified candidates.
• Attend approximately two annual management meetings.

Building Brand Equity:

• Communicate the brand aesthetic, philosophy, and lifestyle to the team and customers.
• Implement visual merchandising directives and maintain visual standards.
• Analyze business trends, sell-through data, stock levels, and identify opportunities to increase sales.
• Provide customer feedback and quality issues to district leaders for continuous improvement.

Operational Excellence:

• Manage store opening and closing procedures, including cash handling and securing the facility.
• Hold regular store meetings to ensure clear communication.
• Manage payroll and staffing to ensure adequate coverage.
• Oversee inventory processes, markdowns, damages, and shipping/receiving.
• Ensure compliance with loss prevention policies.

Candidate Qualifications:

• Strong sales development and interpersonal skills.
• Effective leadership and communication skills across all organizational levels.
• Ability to analyze sales reports and respond to business trends.
• Decisiveness and conflict mediation skills.
• Proficiency in Windows software (Excel, Word, Outlook).

Preferred Experience:

• Minimum 3 years management in luxury or comparable retail environments.
• Luxury goods experience preferred.

Physical Requirements:

• Availability to work flexible store hours, including evenings and weekends.
• Ability to stand for long periods.
• Ability to lift up to 40 pounds safely.
• Comfort with climbing ladders.

Core Competencies for All Employees:

• Courage: Providing direct, actionable feedback and addressing issues promptly.
• Creativity: Generating innovative ideas and making connections.
• Customer Focus: Prioritizing customer needs and building trust.
• Dealing with Ambiguity: Handling change and uncertainty effectively.
• Drive for Results: Consistently exceeding goals and performing at a high level.
• Interpersonal Savvy: Building relationships and managing high-tension situations tactfully.
• Learning on the Fly: Quickly adapting and learning from new challenges.

Core Competencies for Managers:

• Strategic Agility: Anticipating future trends and creating strategic plans.
• Developing Others: Providing growth opportunities and coaching.
• Building Effective Teams: Fostering teamwork, morale, and shared success.

Kate Spade is an equal opportunity employer. Employment decisions are based on qualifications and are made without regard to legally protected characteristics.

ADA Accommodation: We provide reasonable accommodations for disabilities or religious beliefs. Contact Tapestry People Services for assistance.

Our benefits include health coverage, life and disability insurance, 401(k), paid time off, and employee discounts. For more details, click here.

Job Segment: Retail Manager, Store Manager, Shipping and Receiving, Outside Sales, Retail, Operations, Sales