STORE LEAD- Boston/Cape Cod KOA Holiday 2026

Kampgrounds of America, Inc.; Middleborough (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Kampgrounds Of America, Inc. (KOA) is seeking a Store Lead to manage overall store inventory, enhance appearance and customer satisfaction, and lead staff to meet sales and profitability goals.

This role requires strong retail management experience and a proactive approach to vendor relations and product pricing. The Store Lead will design displays, monitor stock levels, and collaborate with guest services to deliver KOA’s customer-centric experience across the Middleborough park.

Qualifications

• High School diploma or equivalent.
• Experience in retail or related field.
• Conversant in English language.
• Excellent communication, collaboration, and delegation skills with ability to manage confrontation.
• Ability to motivate, lead and develop a diverse team.
• Strong working knowledge of operational procedures.
• Comfortable in a fast-paced and high-pressure environment.
• Ability to read and maintain a budget.
• Motivated, goal oriented and results driven.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.
• Valid Driver’s license.

Responsibilities

• Design creative displays and adjust according to sales, season and product.
• Formulate pricing policies by reviewing merchandising reports, determining promotions, authorizing clearance sales.
• Maintain inventory levels and turnover via inventory control system.
• Prepare reports relating to procedures, efficiency, sales, etc.
• Maintain inventory by purchasing plans and vendor contact.
• Attend industry shows and purchase product under management direction.
• Perform inventory audits according to property timelines.
• Build relationships with vendors, report buying trends and customer demands.
• Coordinate displays and inventory control with guest services team.
• Provide training to guest services team as needed.
• Utilize front desk inventory system effectively.
• Deliver attentive, friendly, courteous and service-oriented guest interactions.
• Foster a work environment that supports KOA culture, mission, values and goals.
• Monitor and implement safety program to ensure a hazard-free environment.

Skills

Retail experience

English language

Communication

Leadership

Budget awareness

Confidentiality

Team development

Operational procedures

Fast-paced work

Scheduling nights/weekends/holidays

Valid driver's license

Education

High School diploma or equivalent

Job description

438 Plymouth St, Middleborough, MA 02346, USA

Job Description

Posted Saturday, August 29, 2026 at 4:00 AM

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

Following We Strive To

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.

REPORTS TO

Designated Supervisor and General Manager

POSITION SUMMARY

The Store Lead (SL) is responsible for the overall store inventory management. They will be able to enhance the store appearance and customer satisfaction while meeting sales and profitability goals and manage staff effectively. The SL should have a strong background in retail management, understand inventory processes and be comfortable building relationships with vendors and knowing what products and prices are best suited for the campground.

SPECIFIC DUTIES

• Design creative displays and adjust according to sales, season and product.
• Formulate pricing policies by reviewing merchandising reports, determining additional needed sales promotions, authorizing clearance sales and studying trends.
• Assess and maintain proper inventory levels and turnover rate through an inventory control system.
• Prepare reports as required, relating to procedures, efficiency, sales, etc.
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
• Attend industry shows and purchase product under the direction of management.
• Perform inventory audits according to expected property timelines.
• Build relationships with vendors, report on any buying trends and understand customer demands.
• Coordinate building of displays and inventory control with guest services team.
• Provide training to guest services team as needed.
• Fully comprehend and utilize functions of the front desk computer inventory system.
• Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
• Directed by GM/AGM, monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Profitable store operation within budget guidelines.
• Clean, well-stocked and organized store.
• Demonstrates strong leadership skills with a professional attitude towards staff.
• Precise control and adherence to KOA policies of all generated cash.
• Meet Quality Assurance standards

JOB QUALIFICATIONS

• High School diploma or equivalent
• Experience in retail or related field
• Conversant in English language
• Excellent communication, collaboration, and delegation skills with ability to manage confrontation
• Ability to motivate, lead and develop a diverse team
• Strong working knowledge of operational procedures
• Comfortable in a fast-paced and high-pressure environment.
• Ability to read and maintain a budget
• Motivated, goal oriented and results driven
• Ability to maintain confidentiality
• Able to work nights, weekends, and holidays
• Valid Driver’s license

PHYSICAL REQUIREMENTS

• Ability to stand for long periods of time.
• Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates.
• Able to travel by airplane and automobile.

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

KOA does not sponsor Visas

KOA currently does NOT hire in the following states:
Alaska, District of Columbia, Idaho, Louisiana, New Hampshire, North Dakota, Rhode Island, Vermont

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

438 Plymouth St, Middleborough, MA 02346, USA