Store Lead

Tailored Brands, Inc.; North Olmsted (OH); On-site; USD 42,000 - 55,000; Full time

Job summary

Tailored Brands, Inc. in Ohio is seeking a Store Lead to guide daily operations and mentor the store team. You will focus on sales, service, and a strong brand experience for customers.

As a Store Lead, you will execute leadership responsibilities, coach staff, manage staffing and training, and ensure adherence to company directives while delivering an outstanding customer experience.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self-motivated, results-oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high-performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.
• Ability to stand and walk for the majority of the work shift, with lifting up to 50 lbs.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Partner with Store management team to lead store staff to achieve sales, service, and operational expectations.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales‑driving information effectively to ensure store staff is equipped to maximize business.
• Assist in recruiting store staff and embrace diversity by contributing to an inclusive store environment.
• Support the management team in the achievement of store business plans, including sales, customer service, and operational goals.
• Understand how to leverage store reports to make decisions that drive store business.
• Participate in driving business outreach opportunities and communicate leads to Store Manager.
• Identify performance opportunities and partner with management team to contribute to development plans.
• Partner with management team to ensure proper staffing to execute initiatives and operational tasks to deliver on the customer promise.
• Assist management team with training store staff on all internal operational functions as assigned.
• Stay informed on corporate communication, directives, initiatives, policies, and procedures.
• Support the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
• Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Support a culture of learning and development, ensuring training tools are leveraged.
• Serve as a role model to all store team members and provide enthusiastic motivational leadership.
• Partner with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.
• Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed expectations, and achieve a high Net Promoter Score.
• Leverage customer feedback to prevent or resolve customer concerns.
• Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Skills

Retail leadership

Customer service focus

Communication skills

Training and development

Problem solving

Job description

Store Lead Job Description

Reports to Store Manager.

Key Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

Leadership Responsibilities

• Partner with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales‑driving information effectively to ensure store staff is equipped to maximize business.
• Assist in recruiting store staff and embrace diversity by contributing to an inclusive store environment.

Performance Management

• Support the management team in the achievement of store business plans, including sales, customer service, and operational goals.
• Understand how to leverage store reports to make decisions that drive store business.
• Participate in driving business outreach opportunities and communicate leads to Store Manager.
• Identify performance opportunities and partner with management team to contribute to development plans.

Operational Excellence

• Partner with management team to ensure proper staffing to execute initiatives and operational tasks to deliver on the customer promise.
• Assist management team with training store staff on all internal operational functions as assigned.
• Stay informed on corporate communication, directives, initiatives, policies, and procedures.
• Support the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace Culture

• Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Support a culture of learning and development, ensuring training tools are leveraged.
• Serve as a role model to all store team members and provide enthusiastic motivational leadership.
• Partner with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.

Customer Experience

• Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed expectations, and achieve a high Net Promoter Score.
• Leverage customer feedback to prevent or resolve customer concerns.
• Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self‑motivated, results‑oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem‑solving skills.
• Proven ability to train and develop high‑performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

Physical Requirements

• Ability to stand and walk for the majority of the work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.