Store Key Holder - Madisonville

Evansville Goodwill; Madisonville (KY); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Bonus eligibility

Annual merit increase eligibility

Paid sick time

Paid vacation days

10 paid holidays annually

Employee health clinics

Dental

Medical

HSA

Vision

Retirement plan

Life insurance

Student loan forgiveness eligible

Employee discount

Mileage reimbursement

Job summary

Evansville Goodwill Industries in Kentucky is seeking a Store Key Holder to support the Store Manager in daily operations, lead the retail team, volunteers, and donors, and drive a high level of customer service.

This full-time position offers $15.25 per hour, a 40-hour week, weekend availability, and opportunities for staff development while ensuring accurate cash handling, inventory control, and data-driven performance insights.

Qualifications

• Reads, writes and communicates in English.
• Basic computer skills including MS Office.

Responsibilities

• Oversee store operations with the Store Manager to ensure top-tier customer service and inventory accuracy.
• Train, supervise and develop team members and volunteers; conduct audits and implement improvements.
• Maintain cash handling accuracy and daily deposit/reporting, and support scheduling and communications.

Skills

Customer service

Team supervision

Cash handling

Audits

Training & development

Education

High school diploma or equivalent preferred

Tools

Pallet jack

Job description

Why Evansville Goodwill?

Join our team at Goodwill—where your work goes beyond a paycheck and directly supports our mission through life-changing programs like job training, digital skills, disability assistance programs, and high school diplomas for adults! Your efforts make a real difference in people's lives.

What You’ll Do:

The Store Key Holder is a full-time, hourly management position. The Key Holder is a member of the Retail Operations team and is tasked with assisting the Store Manager with the daily operation of the retail store and the continued development of the store team members, clients and volunteers. This position will also help identify opportunities for the personal and professional growth of employees in support of Goodwill’s mission.

Job Type: Full-time

Hourly Rate: $15.25 per hour

Shift:

• 8-hour shift, scheduled for 40-hours per week
• Weekend availability

Essential Functions:

• Collaborate with the Store Manager and Assistant Manager to provide top-tier customer service, maintain clean and safe facilities, and manage inventory using data-driven performance insights.
• Oversee product logistics, including sorting, pricing, stocking, and using equipment like pallet jacks, while ensuring accurate cash handling and store finance reporting.
• Train, supervise, and develop team members, assisting with day-to-day operations and conducting audits to implement improvements.

Duties and Responsibilities:

• Oversee store operations, including scheduling labor, maintaining supplies, ensuring branding and security, and managing donations in accordance with Goodwill policies.
• Support team communication, hold store meetings, track statistical counts, and ensure timely completion of cash reports and daily deposits.
• Stay informed on product trends, perform janitorial tasks, and participate in Goodwill events, while maintaining punctuality and a positive customer and donor experience.

What You’ll Bring:

• Ability to read, write, and communicate effectively in English, with flexibility to accommodate diverse communication styles and abilities, ensuring inclusive engagement with the public, department staff, and individuals with varying needs.
• Basic computer skills including the use of Microsoft Office products.
• Valid driver’s license with reliable transportation for travel between Goodwill sites and Goodwill auxiliaries.
• High school diploma or equivalent preferred.
• Employment offer is contingent upon the successful completion of a drug test and criminal background check.

PHYSICAL REQUIREMENTS/WORK ENVIORNMENT:

The physical demands/work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push and pull. The employee must be able to lift up to 40 pounds and team lift or use equipment to aid in the lifting and movement of items over 40 pounds (common items include, but are not limited to, bags of clothes/miscellaneous items, televisions, computers, sofas, kitchen appliances, bicycles and bedroom sets).

The working environment is indoors with occasional exposure to outside temperatures, and will work around occupational allergens, both air and contact, including but not limited to, dust, animal hair and dander, perfumes, and mold. The noise level in the work environment is moderate.

Employee Benefits

• For Full-Time Employees, Goodwill offers a total rewards package of:competitive wages, bonus eligibility, annual merit increase eligibility, paid sick time, paid vacation days, 10 paid holidays annually, employee health clinics, dental, medical, HSA, vision, retirement plan, life insurance, student loan forgiveness eligible, employee discount, and mileagereimbursement.
• For Part-Time Employees, Goodwill offers a total rewards package of: competitive wages, bonus eligibility, annual merit increase eligibility, employee health clinics, retirement plan, employee discount, and mileage reimbursement.
• Part-time employees are eligible for Illinois State-specific leave benefits, which may include paid sick leave, family and medical leave, or other state-mandated time off, in accordance with applicable laws and company policies.

We embrace a variety of backgrounds, including individuals with previous involvement in the criminal justice system. Evansville Goodwill Industries is dedicated to offering fair employment opportunities to formerly incarcerated individuals and those with arrest or conviction records.

Evansville Goodwill Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

-Evansville Goodwill Industries, Inc. and Goodwill Educates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

-This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.