Store-in-Store Manager

T-Mobile; Jonesboro (AR); On-site; USD 49,350 - 118,700; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Employee stock grants and employee, or

Employee stock purchase plan

Paid time off and holidays

Discounts on mobile service and home인터

Job summary

T-Mobile is seeking a Retail Operations Manager in the United States to lead a store-facing sales team, delivering product education, customer service, and performance results. You will ensure operational standards and coach staff while partnering with store leadership to drive customer outcomes.

Roles focus on coaching, sales growth, and excellent customer experiences within partner locations. This position emphasizes leadership, collaboration, and adherence to corporate communications and

Qualifications

• High School Diploma or GED required.
• 2–4 years retail sales management experience preferred.
• 2–4 years sales and sales management experience preferred.

Responsibilities

• Lead and develop the sales team to achieve customer engagement and sales performance targets.
• Manage store operations including opening, closing, and adherence to operational standards.
• Coach and provide feedback to team members to improve customer interactions and sales skills.
• Maintain knowledge of products, services, promotions, and ensure team compliance with corporate communications.
• Build and sustain partnerships with store-in-store partner leadership and sales teams to drive customer outcomes.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Sales management

Coaching

Customer service

Education

High School Diploma/GED

Retail management experience

Job description

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role is essential for managing retail operations within partner locations to enhance customer engagement and sales performance. It involves leading a sales team to deliver product education, customer service, and achieve performance goals. The role requires maintaining operational standards, coaching staff, and fostering strong partnerships with store partners. Success is measured by customer satisfaction, sales growth, team development, and operational efficiency. The work directly impacts customer experiences and contributes to the overall success of retail partnerships.

Job Responsibilities

• Lead and develop the sales team to achieve customer engagement and sales performance targets


• Manage store operations including opening, closing, and adherence to operational standards


• Coach and provide feedback to team members to improve customer interactions and sales skills


• Maintain knowledge of products, services, promotions, and ensure team compliance with corporate communications


• Build and sustain partnerships with store-in-store partner leadership and sales teams to drive customer outcomes


• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)


• 2-4 years Management experience in retail sales (Preferred)


• 2-4 years Sales & sales management experience (Preferred)


• 2-4 years Sales & sales management experience (Preferred)

Knowledge, Skills and Abilities

• At least 18 years of age


• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Salary Information

Total Target Cash Pay Range: $65,800 - $118,700, inclusive of target incentivesBase Pay Range: $49,350 - $89,025The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

Benefits

Full and part-time employees have access to the same benefits when eligible.

• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full time employees and about 2.5 weeks for new part time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance


• mobile service & home internet discounts


• pet insurance


• access to commuter and transit programs

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.