Store Implementation Specialist
Department: Operations
Supervisor: Store Implementation Leader
Job Summary
Manage readiness activities for new store openings, franchise changeovers, store remodels, acquisitions, transitions, and special projects.
Key Duties and Responsibilities
- Execute New Store Openings, Changeovers, Store Remodels, RIS Transitions/Openings, Special Projects, and Calibrations.
- Manage day‑to‑day Merchandising/Ordering, Equipment Functionality, and Infrastructure processes for coverage area(s) (National Market) to execute Implementation Readiness—including monitoring schedules, KPI review/analysis, spot verification, and compliance with Operations, Building/Health Inspectors, 7Clean compliance, and related governance.
- Represent the Implementation department in site visits with Operations, Franchisees, and other key stakeholders.
- Communicate, coordinate, and verify efforts with key stakeholders such as Market Leaders, Area Leaders, SSC, and Program Implementation Leaders.
- Ensure program scope and business objectives are clearly documented.
- Collaborate with cross‑functional teams to develop detailed product flow, displays, and Sales Plan execution; coach stakeholders to ensure the project team works together efficiently and effectively.
- Review infrastructure processes for New Store Openings, Changeovers, and Special Projects; analyze current assortment with national schematics and regional items/programs to tailor assortment to the local store (Retailer Initiative).
- Potentially oversee and manage support staff activities, such as New Store and Changeover infrastructure, resetting, scheduling, and communication.
- Execute and manage complex Operations schedules concurrently, in coordination with Construction, Operations, Planning, and Vendors.
- Assist with initial store payroll, audit, lottery setup, cash reporting, and cost of goods accounting during change and control activities.
- Complete the By‑Item Checklist for building maintenance and Design Package fulfillment.
Education and Experience
- High School/GED required.
- 3+ years of relevant work experience.
- Training, license, or certification as required by location.
- No management experience required.
Specific Knowledge and Skills
- 3–5+ years in retail, grocery, or food management service sales; strong facilitation and organizational skills; ability to analyze, use, and explain complex processes; excellent written and verbal communication.
- Proficiency in Excel, PowerPoint, and Microsoft Teams.
- Weekend, evening, and holiday work will be required; thorough knowledge of Store Operations including financial management, merchandising, store reports, and human resources.
- Ability to solve problems by assessing the situation, leveraging data, identifying root causes, and developing solutions.
- High level of agility and adaptability; ability to learn new business functions quickly and operate across various project methodologies.
- Ability to properly plan and fiscally execute all activities.
- Strong organizational skills; Microsoft Suite; travel skills required.