Store Growth & Operations Leader

Leslie's, Inc.; Lake Elsinore (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401K with company match

Team member discounts

Rewards for top performers

Career advancement opportunities

Job summary

Leslie's, Inc. is seeking a General Manager in Lake Elsinore, CA to lead store performance, customer service, and merchandising execution. You will drive sales growth while managing margins, payroll and controllable expenses, ensuring profitability and standard operating procedures.

You'll recruit, hire, train, and mentor team members, set clear expectations, and foster a customer-focused, inclusive store culture. Strong leadership and hands-on coaching are essential to sustaining top results.

Qualifications

• Experience leading a retail team and meeting sales goals.
• Ability to hire, train, and develop staff.
• Strong customer service mindset and leadership skills.

Responsibilities

• Hire only 'A' players this year to support the accomplishment of the following objectives.
• Meet or exceed sales budget.
• Meet or exceed EBITDA/SOC goal.
• Meet or exceed labor rate goal.
• Achieve shrink percent of .4% or better.
• Meet or exceed your gross margin budget for the fiscal year.
• Meet or exceed APC goal.
• Drive customer count increase over last year.
• Meet or exceed Mystery Shop goal of 95%.
• Ability to hire 'A Players – Sources, selects, and sells 'A Players' to join the company.
• Efficiency - Able to produce significant output with minimal wasted effort or supervision.
• Organization & Planning - Plans and organizes in an efficient manner.
• Industry knowledge - Highly knowledgeable of the business, products and competitors.
• Customer service mindset - Understands the customer, is focused on providing superior customer service.
• Agrressiveness - Highly productive, and takes a forceful stand without being overly abrasive.
• Follow through on commitments - Lives up to verbal and written agreements, regardless of personal cost.
• Intelligence - Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
• Analytical skills - Able to structure and process qualitative and quantitative data and draw insightful conclusions from it.
• High standards - Expects personal performance and team performance to be nothing short of the best.
• Attention to detail - Does not let important details slip through the cracks or derail a project.
• Proactivity - Acts without being told what to do. Brings new and visionary ideas to the company.
• Ability to develop people - Coaches people in their current roles to improve performance and prepares them for future roles (succession program).
• Honesty/integrity - Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Creativity/innovation - Generates new and innovative approaches to problems.
• Positive attitude/enthusiasm - Exhibits passion and excitement over work. Has a can do attitude.
• Work ethic - Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
• Communication - Speaks and writes clearly, articulately and diplomatically without being overly verbose or talkative.
• Teamwork - Reaches out to appropriate divisions heads and cooperates with corporate team members to establish an overall collaborative working relationship.
• Flexibility/adaptability - Adjusts quickly to changing priorities. Copes effectively with complexity and change.

Skills

Customer service excellence

Leadership

Sales growth

Hiring & training

Strategic planning

Education

Bachelor's degree or equivalent in business/retail

Tools

Point-of-sale systems

Payroll management

Job description

Leslie's, Inc. is seeking a General Manager in Lake Elsinore, CA to lead store performance, customer service, and merchandising execution. You will drive sales growth while managing margins, payroll and controllable expenses, ensuring profitability and standard operating procedures.

You'll recruit, hire, train, and mentor team members, set clear expectations, and foster a customer-focused, inclusive store culture. Strong leadership and hands-on coaching are essential to sustaining top results.