Store / Front Line

Luxottica; Mentor (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters is part of EssilorLuxottica and a retail employer seeking a Sales Associate to deliver an exceptional customer experience and drive brand loyalty. The role emphasizes greeting customers, maintaining visual standards, and resolving issues with management support.

We offer time-honored training, a focus on service, and opportunities to connect with the local community as a brand ambassador. Benefits include discounts and growth potential in a global eyewear company.

Qualifications

• 1 year of previous sales or customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience.
• Self-motivated, team player.

Responsibilities

• Promote an excellent customer experience, including but not limited to: Greeting and serving customers.
• Inform merchandisers/managers on stocking needs.
• Ensure all visual standards set forth by management and the company are always maintained.
• Problem-solve for any customer issues and loop in management for assistance.
• Manage complex customer service situations by applying a high touch level of assistance to VIP clientele on a regular basis and in turn ensure VIP clientele retention.
• Remain up-to-date and educated on current product assortment to serve as an informed ambassador of the brand.
• Actively listen and act on any instructions given by management or superior as defined by management at any time.
• Occasionally assist with opening and closing duties as needed.
• Comply with professional regulations, internal rules and code of conduct set forth by the company and management.
• Attend and participate in occasional work meetings.
• Hold yourself accountable for shift punctuality and proactively communicate to manager if obstacles arise.
• Serve as an ambassador to the brand by leveraging your innate sensibility, style, and pre-established connection to the local and broader communities where our brands’ culture flourishes.

Skills

Customer service

Communication

Teamwork

Sales

Job description

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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

As a Sales Associate, your objective will be to provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.

MAJOR DUTIES AND RESPONSIBILITIES

• Promote an excellent customer experience, including but are not limited to:
  
  
  
  • Greeting and serving customers
  
  
  • Inform merchandisers/managers on stocking needs
  
  
  • Ensure all visual standards set forth by management and the company are always maintained
  
  
  • Problem-solve for any customer issues and loop in management for assistance
  
  
  
  


• Manage complex customer service situations by applying a high touch level of assistance to VIP clientele on a regular basis and in turn ensure VIP clientele retention


• Remain up-to-date and educated on current product assortment to serve as an informed ambassador of the brand


• Actively listen and act on any instructions given by management or superior as defined by management at any time


• Occasionally assist with opening and closing duties as needed


• Comply with professional regulations, internal rules and code of conduct set forth by the company and management


• Attend and participate in occasional work meetings


• Hold yourself accountable for shift punctuality and proactively communicate to manager if obstacles arise


• Serve as an ambassador to the brand by leveraging your innate sensibility, style, and pre-established connection to the local and broader communities where our brands’ culture flourishes

BASIC QUALIFICATIONS

• 1 year of previous sales or customer service experience


• Excellent communication and interpersonal skills


• Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience


• Self-motivated, team player

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.