Store Floor Supervisor — Customer Experience Leader

Lowe's Companies, Inc.; Grand Forks (ND); On-site; USD 42,000 - 54,000; Full time

Job summary

Lowe’s Companies, Inc. in Grand Forks, ND is seeking a Sales Floor Department Supervisor to lead a team in delivering an outstanding customer experience. You will coach, train, delegate tasks, and ensure full department coverage while guiding customer interactions and store safety.

The role requires strong retail experience, willingness to supervise across departments, and readiness to open/close the store or act as MOD when needed.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegating, following‑up on daily tasks, managing performance, and ensuring adequate department coverage.
• Oversee customer‑facing activities (greeting customers, clarifying needs, identifying solutions, closing sales) and store safety.
• Supervise associates in other departments as needed to meet store demands.
• Communicate upward to keep management informed of concerns, issues, praises, and morale.
• May occasionally open or close the store or serve as manager‑on‑duty (MOD).
• Travel on occasion to meetings, trainings, or to support neighboring stores/outlets.

Skills

Retail leadership

Customer service

Training mentoring

Cross-functional

Microsoft Office

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s Companies, Inc. in Grand Forks, ND is seeking a Sales Floor Department Supervisor to lead a team in delivering an outstanding customer experience. You will coach, train, delegate tasks, and ensure full department coverage while guiding customer interactions and store safety.

The role requires strong retail experience, willingness to supervise across departments, and readiness to open/close the store or act as MOD when needed.