Store Director - NEW STORE - J.Crew Factory

Factory Stores H.F.D. No. 55, Inc.; Mequon (WI); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Base pay & bonus

60% product discount

PTO & holidays

401(k) matching

Health/dental/vision/life insurance

Entertainment, travel & tech discounts

Benefits vary by location

Job summary

J.Crew Factory in Mequon, WI is seeking a Store Director to lead our retail store performance, driving profitability while building genuine connections with customers and guiding a diverse team. You will hire, train and develop staff, foster an inclusive culture, and partner with the District Manager to ensure exceptional service and a compelling product assortment.

This role requires 5+ years of full-time retail management, scheduling flexibility including nights and weekends, and a passion for

Qualifications

• 5+ years of full-time retail management experience.
• Store Director experience is a plus.
• Stay up to date with current fashion trends.
• Embrace teamwork, flexibility and courtesy in execution.
• Demonstrate strong problem-solving skills and adaptability.
• Scheduling flexibility including nights, weekends and holidays.

Responsibilities

• Lead your team and drive the business while delivering brand-aligned customer experiences.
• Recruit, train and develop talent to reflect the community and drive performance.
• Oversee store operations, systems and technology with accountability.
• Collaborate with the District Manager to shape product assortments and visual merchandising.

Skills

Retail management

Leadership

Fashion trends awareness

Teamwork

Problem-solving

Scheduling flexibility

Job description

Our Story

We think shopping should be fun. Actually, really fun. As in scoring our exclusive collection of colorful, classic styles at prices that can’t be beat. A fan of lots of options in amazing fits? You’ve got it. Looking for some great accessories you won’t find anywhere else? Check. Need to get dressed for a day at the office, a weekend get‑together or your next family vacation? Easy, preppy‑inspired outfits are a part of our DNA, so we’ve got you covered. Whatever the occasion, we’ve got styles for the whole family that’ll have your crew looking good. Plus, there always deals waiting for you… 24 hours a day, seven days a week.

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You’ll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging.

What You’ll Do

Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability. Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence. Manage store operations, systems, and technology while ensuring accountability. Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve. Partner with the District Manager and management team to curate a collaborative working environment for all associates. Ensure the team is always on track to exceed goals and provide best‑in‑class customer service. Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Who You Are

Have 5+ years of full‑time retail management experience, current Store Director experience is a plus. Passionately support our brand, customers, and teams. Stay up to date with current fashion trends and industry developments. Embrace teamwork, flexibility, and courtesy while executing tasks. Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills. Have scheduling flexibility, including nights, weekends and holidays. Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts
• See our full list of benefits here
• Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range

$67,000.00 - $84,000.00

Equal Opportunity & Diversity Statement

We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, colour, religion, national origin, citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

More About Us

We make timeless clothes that last a lifetime…then pair them with of‑the‑moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel‑good color… Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco‑friendly fabrics and to support our factory workers, without compromise.

Workplace Safety

Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate. Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, colour, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law. Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.