Store Director - Madison Avenue

LVMH Group; New York (NY); On-site; USD 190,000 - 200,000; Full time

Benefits offered by this job

Employee discount

Health/dental/vision

401k

Job summary

Loewe is seeking a Store Director to lead our CASA Loewe concept on Madison Avenue in New York. You will drive sales, implement operational policies, train staff, and manage stock while upholding brand standards and delivering an elevated client experience.

You will empower associates, coach on the selling floor, and lead clienteling initiatives to acquire and retain high-value customers. This role requires luxury retail leadership and a commitment to service excellence.

Qualifications

• 5+ years of store management in luxury retail.
• College degree or equivalent experience.
• Foreign languages a plus.
• Empower others and build teams.
• Strong oral and written communication skills.
• Ability to mediate issues and resolve concerns.
• Demonstrated service orientation and customer focus.

Responsibilities

• Develop, train, and empower associates towards achieving and exceeding personal and category sales objectives.
• Lead on the selling floor; coach and mentor sales team.
• Lead clienteling efforts for new client acquisition and retention.
• Meet category and consignment % of total business goals as defined by management.
• Support the sales process as needed.
• Handle customer issues and ensure highest level of service.
• Ensure compliance with corporate policies and procedures.
• Carry out all operational procedures per Retail Handbook.

Skills

Store management

Luxury retail

College degree

Foreign languages

Team empowerment

Communication skills

Conflict resolution

Customer service

Education

College degree

Job description

Loewe is seeking a Store Director to lead our new CASA Loewe, soon to be opening on Madison Avenue. This role will be responsible for driving the business through sales support, implementing operational policies, training, and stock management. This position leads with the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.

Job responsibilities

Key Responsibilities & Tasks:

• Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
• Demonstrate leadership by playing an active role on the selling floor, coaching and mentoring sales team.
• Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention.
• Meet set category and consignment % of total business goals as defined by management.
• Support the sales process as needed.
• Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints.
• Ensure the highest level of customer service.
• Ensure compliance with corporate policies and procedures.
• Carry out all operational procedures as taught by the Retail Handbook and other related material.

Reporting:

• Perform daily reporting and analysis as directed.
• Ensure store visual merchandising guidelines are met and maintained.
• Support the Visual Merchandising Manager in planning and implementing any vital changes in visual environment.
• Review sales frequently and take action on visual merchandising to drive increased sales.

Staff Training and Development:

• Mentor sales associates on the spot to give clear feedback based on facts and observations.
• Provide training and direction to staff.
• Shared responsibility for P&L of the store.
• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and completing initiatives as needed.

Profile

Qualifications & Skills:

• 5+ years of store management experience within a luxury setting.
• College degree or equivalent experience.
• Foreign languages a plus.
• Ability to empower others and build effective teams.
• Strong oral and written communication skills.
• Ability to mediate issues to resolve concerns.
• Demonstrated service orientation and customer focus skills.

Additional information

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Employee benefits:

The compensation for this position ranges from $190,000-$200,000 annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison’s journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques.
Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts & Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection – and the House is committed to supporting the artists and creators informing its work.
Today, Loewe’s master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe’s ideals and vision.
Radical and ever-evolving: here’s to another 200 years of Loewe history
Since 2013, Jonathan Anderson, Loewe’s Creative Director, has been carrying this vision ever further. One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House.
Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre-defining Women’s and Men’s collections, Loewe has been further elevated as an influential and global cultural force.
At the intersection of fashion, craft and culture, Loewe’s ambition is to be radical and ever-evolving. Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible. By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to see their value and their merit. And by adding a cultural dimension – involving fine arts, film, dance, etc. – Loewe has become a vibrant force for creativity and innovation, ensuring the brand’s durability for another 200 years… and more.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.