Store Director

RiseMe; Salt Lake City (UT); On-site; USD 128,000 - 157,000; Full time

Job summary

Harmons in Salt Lake City, UT, seeks an experienced store leader to mentor associates, drive store performance, and deliver exceptional customer service. You will oversee all departments, manage schedules, and maintain inventory and pricing accuracy to support profitability.

The role requires leadership experience in grocery/retail, strong communication, and a dedication to safety and quality standards; a high school diploma or GED is preferred, with degree options advantageous.

Qualifications

• High school diploma or GED preferred; 2–4 year degree in related field preferred.
• Five years of grocery or retail experience with managerial/leadership preferred.
• Basic math and Microsoft Office skills.
• Understanding of product rotation and inventory control.
• Strong customer service orientation and leadership ability.
• Forklift certification and Food Handler's Permit may be required.
• Excellent communication and organizational skills.

Responsibilities

• Oversees successful operation of all departments in the store.
• Mentors associates and provides feedback on performance.
• Maintains product assortment, pricing accuracy, and signage.
• Manages schedules to meet labor goals and coverage needs.
• Delivers exceptional customer service and resolves issues.
• Reviews store numbers and audits for accuracy and safety.
• Leads hiring, safety committees, and meetings.
• Controls expenses and drives profitability for the store.

Skills

Basic math

MS Office

Product rotation

Customer service

Leadership

Conflict resolution

Organization

Communication skills

Analytical thinking

Education

High school diploma or GED; 2–4 year degree preferred

Tools

Microsoft Office Suite

Job description

Up to $142,750 PER YEAR

GENERAL PURPOSE:

The purpose of this position is to ensure the success of the store by mentoring associates to be their best, providing leadership to the store, promoting teamwork and a positive store culture, recognizing associates, and holding them accountable. This person will also build sales and manage expenses to increase the profitability of their store. This person will also provide exceptional customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follows established departmental and store policies and procedures
• Directly oversees the successful operation of all departments in the store
• Ensures the quality and freshness of all products and services provided by throughout the store
• Responsible for maintaining the appropriate product assortment and inventory levels for all departments in the store
• Confirms pricing accuracy and signage for all products, paying particular attention to ad items
• Ensures the store is cleaned daily and meets the company standards for appearance
• Delivers excellent customer service to all customers
• Communicates openly and frequently with department managers, sales directors, and the VP of Operations
• Ensures company standards for safety, sanitation, and productivity are maintained
• Teaches, mentors, and educates associates to help them be successful members of the team
• Provides honest, direct, and constant feedback to associates regarding their performance and areas of improvement; assesses associate performance and influences promotion, discipline, etc.
• Promptly addresses and resolves associates’ concerns and/or grievances
• Writes the management schedule to ensure coverage and meet labor goals
• Interacts with customers and assists with special requests, complaints, etc.
• Walks the store and looks for opportunities to improves store conditions, sales, and safety
• Conducts interviews and hires store associates
• Reviews store numbers; sales, labor, shrink, projections, etc.
• Reviews Foodie Club Card spreadsheets to monitor coupons added and points added
• Authorizes store invoices to be paid
• Performs periodic department audits for the pharmacy, fresh foods, and scanning
• Attends and conducts meetings both in-store and off-site; Manager’s Meeting, P & L meetings, projection meetings, personal growth, etc.
• Assists with quarterly inventory of all store products
• Active member of the Safety Committee which helps ensure the safety of both customers and associates
• Completes assigned tasks efficiently and in a timely manner
• Sets a professional and positive example to others
• Assists as needed to ensure the success of the store as a whole

MARGINIAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers
• Consistent and daily interaction with vendors

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

A high school diploma or GED preferred; two or four-year degree in technical sales, communication, business or related field preferred; five years of grocery or other retail experience with managerial/leadership preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Basic math skills
• Basic computer skills including Microsoft Office Suite
• Understanding of product rotation
• Should have a passion for customer service
• Must obtain Harmons’ Forklift Certification
• Current Food Handler’s Permit
• Must have the ability to advocate, analyze, and understand technology to be effective personally and have an impact on business performance
• Knowledge of all aspects of store operations; equipment, tools, food preparation, etc.
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills to communicate with and manage diverse groups of people effectively and efficiently
• Ability to handle conflict appropriately and professionally
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Required to make logical, significant decisions using general, recognized analytical skills and techniques
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to cold, hot, slippery, and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.

We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.