Store Customer Service Specialist - Fulltime (S Western)

The Sherwin-Williams Company; Oklahoma City (OK); On-site; USD 20,000 - 29,000; Full time

Job summary

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist to join Store 704361 at 300 S Western Ave, Oklahoma City, OK 73109. You will engage with wholesale and retail customers to determine needs, answer product questions, and recommend solutions while maintaining store standards.

Responsibilities include resolving customer concerns, driving sales, and staying informed about product features.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be able to work all scheduled hours, including evenings and weekends.

Responsibilities

• Work at Store 704361 (300 S Western Ave, Oklahoma City, OK 73109) to determine customer needs and answer questions about Sherwin-Williams products.
• Recommend right solutions and ensure customer satisfaction by resolving concerns promptly.
• Stay up-to-date with product features and maintain high quality and visual standards of products and store.
• Contribute to achieving the store's sales goals and provide excellent customer service.

Skills

Customer service

Retail sales

Bilingual: English/Spanish

Education

High School diploma / GED

Tools

Tinting and mixing equipment

Job description

The individual selected for this FULLTIME role will be expected to work at Store 704361, located at: 300 S Western Ave, Oklahoma City, OK 73109. This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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