Store Customer Service Specialist

Sherwin-Williams Co.; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams Co. in Jacksonville, FL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, explain product features, and recommend the right solutions.

You will resolve concerns promptly and help ensure maximum customer satisfaction while supporting the store's sales goals. This role involves in-person and phone interaction, cash handling, stocking shelves, and assisting with deliveries when needed.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without visa sponsorship.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employees must have a meets expectations rating and complete HR Cloud eLearning.

Responsibilities

• Provide excellent sales service to ensure high customer satisfaction.
• Assist customers in person and over the phone by determining needs and recommending products and services.
• Build productive trust with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Meet monthly, quarterly, and yearly sales targets.
• Maintain accurate work order files and formulas.
• Stock shelves and pull products from floor or warehouse.
• Tint and mix products to customer specifications when needed.
• Maintain in-stock and presentable areas and displays.
• Assist in loading/unloading delivery trucks and deliveries when required.
• Stay informed about product offerings and options and suggest improvements to drive sales.

Skills

Customer service

Cash handling

Sales

Multilingual

Team player

Education

High School diploma or GED

Tools

Tinting equipment

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have a valid, unrestricted Driver’s License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales