Store Customer Sales Representative

USA GPC Genuine Parts Company; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Genuine Parts Company in Tampa, FL is seeking a Sales Pro to drive growth across NAPA Auto Parts stores, expand the customer base, and promote the full line of products. You will be a self-motivated, customer-centric representative focused on new business, closing deals and sustaining relationships after the sale.

This role requires 2+ years in a customer-facing, quota-driven environment, solid selling skills, and a valid driver's license.

Qualifications

• Retail or outside sales experience required.
• 2+ years in a customer-facing role with quota responsibilities.
• Strong selling skills: negotiating, closing, and account maintenance.

Responsibilities

• Drive growth of NAPA Auto Parts stores, customer base, sales and profits.
• Promote the entire line of NAPA products to Wholesale Customers.
• Develop plans with the Store Manager to increase sales and proactively manage leads locally.
• Identify customer needs and align solutions with NAPA offerings.
• Collaborate with manufacturer reps to improve programs and knowledge of lines.
• Engage customers through all of NAPA's eSales programs.
• Deliver educational seminars, clinics, and presentations on NAPA product lines.
• Maintain customer satisfaction with proactive service and issue resolution.

Skills

Quota driven selling

Customer focus

Presentation skills

Valid driver’s license

Education

Bachelor's Degree

Job description

Job Summary If you are passionate about selling, finding and winning new customers, new business, closing deals and sustaining these relationships even after the sale, the Sales Pro role may be for you! Our Sales Pro is a self-motivated, customer centric representative that works to promote our entire line of products and services and expand the business of new and existing customers.

Responsibilities

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products and programs to Wholesale Customers
• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis
• Identify specific needs of customers and align solutions with NAPA's offerings
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
• Engage customers and keep them connected through all of NAPA's eSales programs
• Perform educational seminars, clinics and presentations on NAPA product lines and services
• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone

Qualifications

• Prior experience in a Retail store or outside sales
• 2+ years of experience in a customer focused role and the ability to perform in a quota driven environment
• Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance
• Capability to present information in group meetings
• Valid driver license with no more than 2 moving violations in the last 4 years required

Preferred Qualifications

• Bachelor's Degree
• Background in the Automotive Industry Leadership

Embodies the following values: serve, perform, influence, respect, innovate, team.

Effectively communicates by motivating and inspiring others through clear and proactive communication. Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions. Makes balanced decisions and thinks strategically by being a forward thinker. Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Valid Driver’s License
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary and the stamina to stand and walk for entire work shift and lift up to 60 lbs of merchandise
• Clear speaking and attentive listening skills
• Set expectations, meet commitments, track results, and manage accountability
• Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.