Store Counter Sales

NAPA Auto Parts; Thornton (CO); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

NAPA Auto Parts in Thornton, CO is seeking a customer-focused associate to assist retail and wholesale customers with auto parts questions at the counter and over the phone.

You will use your parts knowledge to help teammates answer customer questions, provide outstanding service, and maintain a positive store experience in a fast-paced environment.

Qualifications

• High school diploma or GED required; technical or trade courses a plus.
• Excellent verbal and written communication skills.
• Willingness to learn automotive parts and terminology.
• Experience in customer-facing roles preferred.
• Ability to work in fast-paced retail environment.

Responsibilities

• Provide auto parts answers and solutions for customers in person and over the phone.
• Assist other team members with customer questions using parts knowledge.
• Deliver outstanding customer care and positive interactions at the counter.
• Contribute to a fast-paced, energetic store environment.
• Welcome customers and engage to create a positive consumer experience.
• Operate cash register, computer, telephone, and catalog system.

Skills

Customer service

Verbal communication

Written communication

Empathy

Education

High School Diploma or GED

Tools

Cash register

Catalog system

Computer knowledge

Job description

Thornton, CO, USA

Full time

What you will be doing:

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone


• Use your parts knowledge to assist other NAPA team members answer questions for customers


• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!


• Bring customer focus and high energy to our fast-paced stores


• Welcome retail customers into our retail stores and engage to provide a positive consumer experience


• Use technology (computer), cash register, telephone, and paper catalog system

This is the right opportunity for you if you:

• Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions


• Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year


• You are willing to learn all things automotive if you don't have the background in automotive parts.


• Want to join a team where you can learn and grow your career - the opportunities are endless!

What you'll need:

• Valid Driver's License


• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.


• High School Diploma or GED. Technical or Trade school courses or degree.


• Excellent verbal and written communication skills


• Love fast paced retail environments


• Great listening skills and empathy for customers

And if you have this, even better (not a deal breaker if you don't):

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.


• Experience in a parts store, auction, retail store, auto body/collision


• Knowledge of cataloging AND/OR inventory management systems, a plus


• Entirely customer-centric (external/internal)


• ASE Certifications

What's in it for you:

• Awesome people and brand


• Competitive Pay


• Outstanding health benefits and 401K


• Stable company. Fortune 200 with a \"family\" feel


• A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!


• Great training, and ongoing development with support from multiple leaders/your team

This position offers a starting hourly rate of $25.50. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision plans.


• Retirement Plan: 401(k) with company match.


• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave


• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Equal employment opportunity, including veterans and individuals with disabilities.

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