Store Counter Sales

NAPA Auto Parts; Dowagiac (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Pay

Outstanding health benefits

401K

Culture of promotion from within

Job summary

NAPA Auto Parts in Dowagiac, MI is seeking a friendly Counter Sales associate to be the face of our store. You will assist customers with auto parts questions, answer phones, and operate the cash register, using our catalog system and computer to locate parts.

If you enjoy fast-paced retail and have a passion for cars, this role offers onboarding, training, and a path to growth within a Fortune 200 company that values internal promotion and customer care.

Qualifications

• Background in automotive parts is preferred.
• Excellent communication and customer service abilities.
• Willingness to learn auto parts and store processes.

Responsibilities

• Provide auto parts answers and solutions for customers in person or over the phone at the counter.
• Use parts knowledge to assist other team members with customer questions.
• Deliver outstanding customer care and positive interactions in the store.
• Engage customers and maintain a fast-paced, friendly environment.
• Operate computer, cash register, telephone, and paper catalog system.

Skills

Customer service

Automotive parts knowledge

Communication skills

Cash handling

Education

High School Diploma or GED

Tools

POS system

Paper catalog

Telephone system

Job description

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Counter Sales associate, you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts. A NAPA Counter Sales associate is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!

What You Will Be Doing

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

This Is The Right Opportunity For You If You

• Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
• Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year
• You are willing to learn all things automotive if you don’t have the background in automotive parts.
• Want to join a team where you can learn and grow your career – the opportunities are endless!

What You’ll Need

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.
• High School Diploma or GED. Technical or Trade school courses or degree.
• Excellent verbal and written communication skills
• Love fast paced retail environments
• Great listening skills and empathy for customers

And if you have this, even better (not a deal breaker if you don’t)

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications

What’s In It For You

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a “family” feel
• A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.