Store Counter Sales

NAPA Auto Parts; Castle Rock (CO); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in Castle Rock, CO is seeking a friendly Counter Sales associate to be the face of our store, helping customers with auto parts needs in person or by phone. You’ll use your parts knowledge to assist customers and teammates, provide exceptional service, process transactions, and keep the sales floor engaging and organized in a fast-paced environment.

A valid driver's license and high school diploma or GED are required, with willingness to learn.

Qualifications

• Valid driver’s license.
• Previous experience in a parts store or automotive industry or willingness to learn all things auto parts.
• High school diploma or GED. Technical or trade school courses or degree.
• Excellent verbal and written communication skills.
• Love fast paced retail environments.
• Great listening skills and empathy for customers.

Responsibilities

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter or over the phone.
• Use your parts knowledge to assist other NAPA team members in answering questions for customers.
• Provide outstanding customer care and interactions with everyone who comes into our NAPA Store.
• Bring customer focus and high energy to our fast‑paced stores.
• Welcome retail customers into our store and engage to provide a positive consumer experience.
• Use technology (computer), cash register, telephone, and paper catalog system.

Skills

Customer service

Verbal communication

Written communication

Empathy

Teamwork

Attention to detail

Education

High school diploma or GED

Technical or trade school courses or degree

Tools

Cash register

Computer

Phone system

Paper catalog

Inventory knowledge

Job description

We are so much more than a Parts Store and we are looking for even great talent to join our NAPA family! As a NAPA Counter Sales associate you are the face of the retail store and the go‑to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have background and knowledge of automotive parts. A NAPA Counter Sales associate is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part‑time or you just want to get your foot in the door with us to explore other careers at some point – we welcome you!

What You Will Be Doing

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter or over the phone
• Use your parts knowledge to assist other NAPA team members in answering questions for customers
• Provide outstanding customer care and interactions with everyone who comes into our NAPA Store
• Bring customer focus and high energy to our fast‑paced stores
• Welcome retail customers into our store and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

This Is The Right Opportunity For You If You

• Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
• Have gained your parts experience by working the automotive industry or have gained your experience tinkering with cars and trucks through the year
• You are willing to learn all things automotive if you don’t have the background in automotive parts
• Want to join a team where you can learn and grow your career – the opportunities are endless

What You’ll Need

• Valid driver’s license
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High school diploma or GED. Technical or trade school courses or degree.
• Excellent verbal and written communication skills
• Love fast paced retail environments
• Great listening skills and empathy for customers

And if you have this, even better (not a deal breaker if you don’t)

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging and/or inventory management systems, a plus
• Entirely customer‑centric (external/internal)
• ASE certifications

What’s In It For You

• Awesome people and brand
• Competitive pay
• Outstanding health benefits and 401K
• Stable company: Fortune 200 with a family feel
• A culture of promotion from within, using your creativity, finding solutions and fixes, and where no two days or career paths are the same
• Great training and ongoing development with support from multiple leaders and your team

This position offers an hourly pay of $19.50. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

• Health insurance: comprehensive medical, dental, and vision plans
• Retirement plan: 401(k) with company match
• Paid time off: vacation, personal days, holidays, sick days, and paternal leave
• Additional perks: employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.