Store Commercial Sales Supervisor

Floor & Decor Holdings Inc. (old); Georgia; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Health, Dental, Vision Insurance

Paid vacation & sick time

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor is seeking a Store Commercial Sales Supervisor to lead a team and actively participate in Commercial sales initiatives. The role emphasizes coaching, responsiveness, and strengthening partnerships with stores and field leadership.

The supervisor will drive processes to improve handoffs for large job opportunities and monitor performance metrics to identify opportunities for revenue growth.

Qualifications

• Experience in commercial sales, inside sales, or store support operations.
• Prior supervisory or team lead experience; ability to coach, develop, and hold a team to performance standards.
• Experience building or improving operational processes that support sales efficiency and cross-functional collaboration.
• Strong analytical and reporting skills; comfortable working with sales data to identify trends, gaps, and opportunities.
• Effective communicator with the ability to partner cross-functionally with store teams, field leadership, and Commercial management.

Responsibilities

• Supervise and develop a team of Commercial Sales associates, setting clear performance expectations and providing ongoing coaching and feedback.
• Contribute actively to sales efforts while managing team workload, priorities, and performance as a player-coach.
• Foster a high-performance, service-oriented team culture focused on responsiveness, accountability, and continuous improvement.
• Serve as a key liaison between the Commercial Support Center and store teams to ensure timely handling of Commercial inquiries.

Skills

Commercial sales

Inside sales

Store support operations

Supervisory experience

Coaching & development

Process improvement

Cross-functional collaboration

Analytical reporting

Effective communication

Player-coach mentality

Education

Bachelor’s degree preferred

Job description

Purpose The Store Commercial Sales Supervisor is a player-coach responsible for leading a team that drives Commercial Sales by providing exemplary support to Floor & Decor stores. This role oversees the development of processes and efficiencies to strengthen store partnerships and elevate support for Commercial and large job opportunities. In addition to managing day‑to‑day sales activity, the Supervisor is accountable for team performance, reporting, and working closely with Commercial and field leadership to identify key opportunities, improve response time, and ultimately drive sales growth.

Minimum Eligibility Requirements

• Experience in commercial sales, inside sales, or store support operations
• Prior supervisory or team lead experience; demonstrated ability to coach, develop, and hold a team accountable to performance standards
• Experience building or improving operational processes that support sales efficiency and cross-functional collaboration
• Strong analytical and reporting skills; comfortable working with sales data to identify trends, gaps, and opportunities
• Effective communicator with the ability to partner cross‑functionally with store teams, field leadership, and Commercial management
• Willingness to function as a player‑coach, contributing individually to sales activity while leading and supporting the broader team
• Bachelor’s degree preferred; equivalent experience considered

Essential Job Functions

Team Leadership & Development

• Supervise and develop a team of Commercial Sales associates, setting clear performance expectations and providing ongoing coaching and feedback
• Function as a player‑coach by actively contributing to sales efforts while managing team workload, priorities, and performance
• Foster a high-performance, service‑oriented team culture focused on responsiveness, accountability, and continuous improvement

Store Partnership & Commercial Support

• Serve as a key liaison between the Commercial Support Center and store teams, ensuring timely and effective handling of Commercial and large job inquiries
• Build and maintain strong partnerships with store leadership and field teams to align on priorities, improve communication, and drive Commercial sales performance
• Identify and address friction points in the store‑to‑commercial handoff process to improve speed of response and customer experience
• Support store teams in navigating large or complex Commercial job opportunities, providing guidance, resources, and escalation pathways as needed

Process, Reporting & Continuous Improvement

• Develop, document, and continuously refine processes and workflows that improve store support efficiency and Commercial sales effectiveness
• Own team reporting and performance metrics, delivering regular updates to Commercial and field leadership that highlight trends, gaps, and opportunities
• Partner with Commercial and field leadership to identify key revenue opportunities and develop action plans to improve response time and close rates
• Monitor service levels and team productivity, proactively surfacing issues and recommending solutions to leadership

Working Conditions

Limited travel required, including air and car travel. Ability to work cross‑functionally with store, distribution, and field teams as needed. Exposure to warehouse or job‑site environments on an occasional basis. Physical / Sensory Requirements: Ability to meet medium work requirements, including lifting or moving up to 50 lbs occasionally. Frequent use of hands and fingers; occasional standing, walking, reaching, or balancing.

Equal Opportunity Statement

Floor & Decor considers all applicants without regard to protected characteristics and provides reasonable accommodations in accordance with applicable laws.

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the "category killer of flooring" by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.