Store Clerk

Cool Gear International; Katy (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Igloo Products Corp. is seeking a Store Clerk to handle in-store sales, customer service, and stock management. You will balance cash, reconcile transactions, and assist with shipping of phone and web orders while maintaining shelves and inventory levels. A forklift certification is a plus.

Minimum requirements include a high school diploma and 1 year in retail; bilingual English/Spanish is preferred to serve a diverse customer base in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1 year of retail sales, cash handling and customer service.
• Fluent in English and Spanish; able to read, write and speak.
• Ability to learn POS systems and basic software.
• Willingness to learn Shopify POS and Oracle systems.

Responsibilities

• Operate POS cash register accurately and reconcile at shift end.
• Stock shelves and manage inventory in-store and online orders.
• Assist customers in person, by phone and online.
• Pack, ship and track orders via FedEx or USPS.
• Support marketing projects and annual inventory reconciliation.

Skills

Fluent in English and Spanish

Customer service

Cash register operation

Retail sales

Inventory control

Education

High school diploma or equivalency

Tools

Shopify POS

Oracle

Job description

Igloo Products Corp. is an iconic, fast-growing American brand known for its exceptional and durable coolers designed to meet every day needs. For more than 75 years, Igloo has been a leader in the housewares industry and has evolved into a high-growth lifestyle brand, inspiring outdoor experiences centered around fun, family, and friends.

Founded in 1947 as a metalworking shop that brought fresh cold water to Texas workers in the field, and later inventing the Playmate, Igloo has grown into America’s most recognizable brand of ice chests. The Igloo story spans more than 75 years of delivering coolness to the world. Today, Igloo has over 90% brand awareness, is #1 in market share in the U.S., and is a pioneer in sustainability within its category through the launch of biodegradable coolers and products made with post-consumer recycled resin and other sustainable materials. Igloo also has a growing direct-to-consumer (DTC) business, allowing us to build direct relationships with our consumers. In 2021, Igloo was acquired by Dometic Brands, creating the opportunity to globally grow both brands together.

We are on a journey of continuous growth – now looking for our next star – a passionate Store Clerk.

This role has a mandatory Saturday shift every week and is responsible for stocking/inventory control, sales in person/phone/online, handling customer service issues, balancing and reconciling transactions in the store, helping with the growth of sales for the store, and increasing efficiency and workflow.

Essential Job Duties and Responsibilities:

• Operate a POS (Point of Sales) cash register system with accuracy in cash, bankcard, and invoice transactions.
• Reconcile cash register at the beginning and end of shift.
• Maintain knowledge and accuracy in all financial transactions, inventory transactions, polices, and procedures.
• Arrange shipping of phone or web orders via Fedex or USPS.
• Pack and ship orders, and ensure they are delivered on time.
• Work with customers to sell and ship discontinued, defective and overstock merchandise.
• Build a relationship with frequent buyers.
• Merchandise and stock store shelves.
• Handle customer service problems, both in person and on the phone.
• Assist marketing team on special projects as needed.
• Conduct an annual inventory reconciliation.
• Understanding or ability to learn the Shopify POS.
• Understanding or ability to learn Oracle.
• Certified or willing to be certified in operating a forklift.
• Other duties as assigned.

Minimum Requirements and Qualifications

A suitable background would be a solid experience within the following qualifications and experiences:

• Education: High school diploma or equivalency.
• Experience: 1 year experience in retail sales, cash register operation, general clerical work, accounting, and customer service.
• English language skills: Able to read, write, speak and comprehend English.
• Spanish Language skills: Able to read, speak and comprehend Spanish
• Math skills: Needs to be able to add, subtract, multiply, divide and calculate percentages in U.S. currency.
• Physical Demands: Ability to lift and transport up to 35 lbs. and stand at register for extended periods.
• Work environment: 1/2 of the time in the store selling, 1/2 of the time maintaining inventorying or stocking the store.
• Schedule: Able to be flexible with work hours to accommodate operations with mandatory Saturday shift.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• 2 years in retail sales, cash register operation, clerical work, customer service, and phone order experience
• 1 year experience with stocking, and inventory control.
• Knowledge of Shopify Point of Sales system a plus.
• Ability to make reasonable decisions.
• Must be fluent in English and Spanish.
• Ability to follow instruction verbally and written.
• Ability to use computer, cash registers and calculator.
• Ability to build relationships with frequent buyers.

And of course – our Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Igloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay-offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited.

All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Igloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.