Store Clerk

Salvation Army Corp; Hickory (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

The Salvation Army is seeking a store associate to assist customers with purchases and donations while operating a cash register and maintaining a clean, organized sales floor. You will respond to questions, provide receipts, and help with donation drop-offs and loading items as needed.

Candidates should have a high school diploma or GED, strong English communication, and the ability to stand for extended periods and lift items. Previous retail experience is preferred.

Qualifications

• Minimum high school diploma or GED with retail experience preferred.
• Excellent customer service skills and ability to handle cash accurately.
• Strong communication in English, both written and spoken.
• Ability to perform cash handling duties including counting change and receipts.
• Physical stamina for standing, walking, lifting and assisting customers with donations.

Responsibilities

• Assist customers by purchasing and donating items, ringing up sales and handling receipts.
• Maintain neat and secure cash register area and balance drawer.
• Answer questions about store policies and pricing, direct customers to donation drop-off areas.
• Assist with loading/unloading donations and providing tax receipts as needed.

Skills

Customer service

Attendance

English proficiency

Cash handling

Mobility/physical stamina

Education

High School diploma or GED

Tools

Cash Register

Job description

Job Summary:Assists store customers in donating, selecting, and purchasing store items; operates and maintains a cash register; responds to customers’ questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store items and the cash register.Essential Functions:This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.Customer Service (80%)Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; prepares and delivers bank deposits; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures.Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area, assists with hauling donations to the storage area; prepares and provides tax receipts as needed.Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.Store Orderliness and Cleanliness (20%)Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked.Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customer's have handled.Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.Other Responsibilities:Inspects donated items to ensure they can be used according to established policies and procedures.Assists in pricing and tagging items in the store in accordance with established procedures.Assists customers in carrying purchased/donated items in/out of the store.Performs other related work as required.Materials and Equipment:Cash Register Hand Truck General Office EquipmentMINIMUM QUALIFICATIONS REQUIRED:Education and Experience:High School diploma or G.E.D. and experience working in a retail store preferred,orAny equivalent combination of training and experience which provides the required knowledge, skills, and abilities.Certifications:NoneKnowledge, Skills and Abilities:Knowledge of effective customer service techniques.Ability to meet attendance requirements.Ability to read, write and communicate the English language effectively.Ability to operate a cash register, perform routine mathematical computations and count change.Ability to perform continuous walking, stooping, standing, and some climbing.Ability to perform routine mathematical computations and count change.Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting.Working Conditions:Duties are usually performed standing. Standing may be relieved by brief or occasional periods of sitting.Moderate physical effort required associated with sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling, and carrying light to heavy objects (up to 50 lbs.).Work is sometimes performed in a normal store where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.