Store Associate/Keyholder

CubeSmart; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Work/Life Balance

Career growth

Competitive pay

Paid time off

401(k) match

Health Savings Account

Job summary

CubeSmart Self-Storage is hiring a Store Operations Associate to help manage and maintain stores within your district. You will interact with customers, rent units, process payments, and perform daily maintenance tasks to keep the property in top condition.

You’ll work primarily daytime hours with some weekend shifts, and you’ll join a culture that values growth, recognizes performance, and offers a strong benefits package including a 401(k) match and health plans.

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse market.
• Self-driven mindset with strong operational focus.
• Ability to work Saturdays.
• Access to a personal vehicle, valid license and insurance.
• Authorized to work in the U.S. without sponsorship.
• Willing to perform daily tasks on feet and around the property.

Responsibilities

• Develop customer relationships by identifying storage needs and offering solutions.
• Interact face to face with customers, deliver excellent service and build rapport.
• Meet monthly sales goals and operate the leasing process.
• Show units, rent storage spaces, and process payments via POS system.
• Perform daily bank deposits and courtesy calls for late payments.
• Walk the property for daily maintenance and security checks.
• Assist with store merchandise, opening/closing, and housekeeping.

Skills

Customer service

Sales

Teamwork

MS Office

Weekend availability

Driver's license

POS system

Tools

POS system

MS Office

Job description

Overview

At CubeSmart, our culture makes the difference.

When we say it’s what’s inside that counts, we are saying “you count”.

• This role is a pipeline posting for CubeSmart as we have an ongoing need for Associates*

What CubeSmart Self-Storage offers:

• Work/Life Balance That Works for You – Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
• A Culture You’ll Want to Be Part Of – Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay from Day One – Start strong with a competitive hourly rate that reflects your value.
• Time Off That Grows with You – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Shape Your Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
• Benefits That Support Your Life – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

In your role at CubeSmart Self-Storage

You will be required to manage and maintain stores within your district. This includes skills in both customer service and property maintenance.

Store Operations Associate is responsible for two key areas:

Customer Service

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Property Maintenance

• Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.)

You’ll Love Working Here Because

YOU WILL MAKE A DIFFERENCE – YOU WILL BELONG TO A TEAM – YOU WILL GROW WITH US

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
• Some locations may require Sunday hours.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.