Store Associate

The Sherwin-Williams Company; United States; On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Job summary

The Sherwin-Williams Company is seeking a Store Associate to support retail and wholesale customers at Store #5237 in Pawtucket, RI. You will help customers determine needs, answer questions about Sherwin-Williams products, and recommend the right solutions while maintaining high quality and visual standards.

Responsibilities include processing sales, stocking shelves, tinting and mixing products as needed, assisting with deliveries, and helping the store achieve monthly, quarterly, and yearly

Qualifications

• Typical qualifications include a High School diploma or GED.
• Experience in retail, delivery, or customer service is preferred.
• Bilingual abilities (Spanish) are a plus.

Responsibilities

• Provide excellent sales service to customers in-store and over the phone.
• Assist customers by determining needs and presenting products and services.
• Maintain store displays, stock shelves, and pull products from floor/warehouse to fulfill orders.
• Process sales transactions accurately and in accordance with store policies.
• Support delivery and unloading as needed and help meet sales goals.

Skills

Customer service

Sales

Cash handling

Inventory management

Product knowledge

Bilingual (Spanish)

Education

High school diploma

Tools

POS system

Job description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Store #5237, located at:285-87 Newport Ave, Pawtucket, RI 02861

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish