Beauty Supply Store Associate

Ethos Beauty Partners; McMurray (PA); On-site; USD 29,000 - 37,000; Full time

Job summary

Ethos Beauty Partners seeks a Store Associate to support daily salon operations and provide expert product knowledge, educating clients on promotions and opportunities. Reporting to the Store Manager, you will help with merchandising, inventory replenishment, and customer relations in a welcoming environment.

You will handle transactions, calls, and inquiries with a focus on service excellence while maintaining a fast-paced, team-driven store culture.

Qualifications

• High School diploma or GED.
• One to three years of previous Customer Service experience.
• Cosmetology license/experience preferred but not required.
• Must communicate clearly in English.

Responsibilities

• Basic training of POS operating system to complete customer transactions.
• Taking inbound calls and making outbound calls to internal sales and external customers.
• Responding to order inquiries via email, phone or in-person.
• Assist with weekly replenishment put away.
• Reviewing Insider for promotions and education.
• Reviewing literature for product knowledge to relay to customers.
• Resolve discrepancies in a calm, professional manner.

Skills

Customer service

Communication

Tech-savvy

Fast-paced environment

Negotiation

Product knowledge

Education

High School diploma or GED

Cosmetology license/experience preferred

Tools

POS system

Scanners

Job description

Purpose of Position The purpose of this role is to provide Ethos clients with elevated salon support through product knowledge and comprehensive communication of educational and promotional opportunities. Furthermore, a Sales Associate would assist the Store Manager with daily store operations and utilize their experience to establish customer relationships, seek growth, and cultivate a welcoming atmosphere for the team and clients alike.

Position Summary

A Store Associate, reporting to the Store Manager, is responsible for assisting with daily operations including but not limited to customer service, execution of merchandising and promotional plans, and inventory replenishment and put away.

Essential job functions and responsibilities

• Basic training of POS operating system in order to effectively complete customer transactions
• Taking inbound calls and making outbound calls to internal sales and external customers
• Responding to order inquiries via email, phone or in-person
• Assist with weekly replenishment put away
• Reviewing Insider for awareness of current promotions, focus items and education
• Reviewing literature for product knowledge to effectively relay information to customers
• Resolve any discrepancies in calm, professional manner

Key personal attributes

• Must be effective working with a diverse team and must possess a working style that balances the need for operational excellence, customer satisfaction and teamwork consistent with a high-performance culture.
• Must have excellent interpersonal skills and an ability to foster relationships with internal and external stakeholders.
• Proven ability to demonstrate endurance and drive and to set a high pace for self and peers in an engaging manner.

Key skills

• Must be able to communicate clearly in English both verbally and in writing
• Must be able to work with computers, scanners, material handling equipment
• Ability to work in a fast-paced environment
• Excellent customer service abilities.
• Must be an effective negotiator with the ability to listen, compromise and assert oneself as warranted.
• Possess strong technical product and industry knowledge.

Experience/Education

• High School diploma or GED
• One to three years of previous Customer Service experience
• Cosmetology license/experience preferred but not required

Physical Requirements

• Must be able to bend, stoop, grip, reach and lift up to 25 lbs. on a repetitive basis.
• Must be able to walk and stand up to 50% of the workday to perform duties.
• Must be able to perform desk/computer work from either a sitting or standing position.