Store Associate

The Sherwin-Williams Company; Dunn (NC); On-site; USD 18,000 - 25,000; Part time

Job summary

The Sherwin-Williams Company in Dunn, NC is hiring a part-time Store Associate to support both retail and wholesale customers. You will help determine customer needs, demonstrate products, and ensure high standards of service and presentation in the store.

Responsibilities include assisting on the sales floor, processing transactions, stocking shelves, tinting and mixing paints, and helping with deliveries as needed. Must be able to lift up to 70 lbs and work evenings/weekends.

Qualifications

• Must be 18+ and legally authorized to work without sponsorship
• Must lift up to 70 lbs occasionally and 50 lbs frequently
• Must be willing to work evenings and weekends

Responsibilities

• Provide excellent customer service and sales support
• Assist customers in person and by phone to identify needs and suggest products
• Process sales transactions accurately and per policy
• Stock shelves and maintain displays
• Tint and mix products per customer specs
• Load/unload deliveries and assist with deliveries as needed

Skills

Customer service

Sales

Cash handling

Driver's license

Teamwork

Bilingual

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #2519 located at: 1004 W. Cumberland St. Dunn, SC 28334
This is a Part-Time position.
The starting rate for this role is $15.50/hr.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish