Store Associate

The Sherwin-Williams Company; City of Newburgh (NY); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

The Sherwin-Williams Company is seeking a Store Associate for Store #705472 in Newburgh, NY. You will help retail and wholesale customers select paints and related products, provide knowledgeable recommendations, and resolve issues to ensure high customer satisfaction.

The role involves stocking shelves, processing sales, and supporting deliveries as needed. You will work to meet monthly, quarterly, and yearly sales goals while staying up-to-date on product features and store standards.

Qualifications

• Deliver excellent customer service and product recommendations.
• Assist customers in person and over the phone to determine needs and present solutions.
• Build trust with wholesale and retail customers and meet sales goals.

Responsabilités

• Ensure high levels of customer satisfaction through sales service.
• Assist in sales transactions and maintain accurate files.
• Maintain stock, displays, and product knowledge; support deliveries as needed.

Connaissances

Customer service

Sales

Communication

Teamwork

Formation

High School diploma or GED

Outils

Tinting equipment

Mixing equipment

Description du poste

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #705472, located at: 1404 Route 300, Newburgh, NY 12550

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish