Store Assistant Manager - College Store

The Salvation Army ARC San Diego - College Store; San Diego (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Stores Discounts

Great Work Perks Discounts

Medical, Dental, and Vision

Retirement Plan

Legal Advice MetLife

Pet Insurance

Employee Assistance Program (EAP)

Job summary

The Salvation Army College Outlet Store is seeking a Store Manager to join the Retail Team. This on-site, full-time role supports the ARC rehabilitation program by delivering excellent customer service, organized merchandising, and collaborative program staff engagement.

You will drive store performance, manage staff, and ensure safety and compliance while contributing to community impact and fundraising efforts. Salary is $19.25 per hour with comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of MS Office (Word, Excel, Outlook)
• Must hold a valid Driver's license, pass MVR report (required), have insurance and access to a vehicle.
• Must pass background check (Criminal History and Sex Offender Registry).
• Ability to communicate effectively with management, store employees, customers and donors.

Responsibilities

• Provide customers with the best selection, exceptional service and well-organized stores to support spiritual, social, and rehabilitation programs.
• Meet store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries through collaboration with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on track and focused.
• Takes active role with Store Manager in day-to-day operation, including opening/closing, POS, inventory and donations.
• Ensure Back Room Processing and security of store currency, inventory, and property.

Skills

Customer service

Team leadership

Communication

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Job Category

Thrift Stores - all positions

Requisition Number

STORE025358

• Full-Time
• On-site

Locations

Showing 1 location

Description

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our College Outlet Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Employee Stores Discounts
• Great Work Perks Discounts (amusement parks, museums, services and more!)
• Medical, Dental, and Vision
• Retirement Plan
• Legal Advice MetLife
• Pet Insurance
• AFLAC
• Employee Assistance Program (EAP)

SALARY: $19.25 / hour

IMMEDIATE SUPERVISOR: STORE MANAGER

THE SALVATION ARMY MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based
on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet
human needs in His name without discrimination.

POSITION OBJECTIVES

• To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

QUALIFICATIONS

• High School Diploma or equivalent required.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
• Must hold a valid Driver's license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks

CORE COMPETENCIES

• Problem Solving – Promptly identify & resolve problems; gather and analyze information to develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Takes an active role and partners with the Store Manager in the day-to-day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
2. Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
3. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
4. In the absence of Store Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
5. Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
6. Communicate any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
7. Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
8. BRP (Back Room Processing) – Supporting the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals.
9. Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
10. Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
11. The building must be secured during non-operating hours with alarm system arming and alert protocol.
12. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Managers absence.
13. May transfer or be relocated to other stores based on business needs.
14. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.