Store Assistant Manager

Socket.dev; Sheridan (WY); On-site; USD 50,000 - 70,000; Full time

Job summary

Socket.dev is seeking an Assistant Store Director to oversee center store operations, including Grocery, Non-Foods, and Hardware. You will supervise merchandising, stocking, and guest relations while supporting the Store Director. This role emphasizes teamwork, training, and maintaining high standards of safety and efficiency.

The ideal candidate has prior retail management experience and is proficient in merchandising, inventory control, and customer service.

Qualifications

• This role requires prior retail management experience.
• Strong leadership and guest service skills are essential.
• Experience with merchandising and store operations is expected.
• Knowledge of inventory and basic accounting is beneficial.

Responsibilities

• Supervise store operations and merchandising across departments.
• Maintain high standards of cleanliness, stocking, and guest relations.
• Coach and develop team members; conduct training as needed.
• Ensure compliance with policies, safety rules, and regulatory requirements.

Skills

Retail Management

Team Leadership

Customer Service

Merchandising

Tools

MS Excel

MS Word

Google Sheets

Job description

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity. The requirements listed below are representative of the knowledge, skill and/or ability required. Possible 'Reasonable Accommodations' will be researched to determine if any are available to enable individuals with disabilities to perform any essential job duties. The primary responsibilities of the Assistant Store Director position are to maintain outstanding merchandising, quality cleanliness, and stocking standards in the center store departments including Grocery, non-foods, General Merchandise, Dairy, Frozen and Hardware and to help supervise overall store operations in support of the Store Director. Even though this position is primarily focused on center store execution, as the second manager in charge of the store, positive guest relations and supporting every team member in the store are critical.

CENTER STORE RESPONSIBILITIES

• Duties and Responsibilities of the ASD
• Grocery/Frozen/Dairy
• Writes (or supervises and directs) Grocery/Frozen/Dairy/GM order.
• Execution of Sales Message, Execution list, Tackle for all center store departments.
• Coaches team on basic merchandising fundamentals.
• Ordering and CGO processes
• Stocking
• Rotation
• Receiving
• Damage
• Space Management (Code Red/Schematics)
• Signage
• Facing
• Backroom Organization

CGO CHAMPION RESPONSIBILITIES

• Full understanding of the CGO process
• Ensure CGO is fully functioning and working for all center store departments
• Support other departments in the store to help in their CGO processes and understanding

BONUS CALCULATIONS

• ASM conditions score will be based on condition scores of Grocery, GM, Dairy, Frozen.
• Team Member engagement scores will be based on center store employees scores

STORE SUPERVISION

1. Consistently participates in open communication with team members on a regular basis, utilizing friendly but professional methods of honest and open communication. Promotes a high level of morale throughout the store. Encourages teamwork by example and communicates that our success will be dependent upon teamwork.
2. Shares and accepts ideas for store profitability and guest service. Continually solicits guest feedback to help improve sales and service.
3. Continually strives to build knowledge and skills, both personally and throughout the store through training and education of self and other team members.
4. Complies with all company policies, programs, directives, and procedures. Continually refers to Team Member Handbook and other manuals to ensure any updates or changes are complied with. Communicates, demonstrates, and trains team members to ensure compliance throughout the store. Ensures compliance and enforcement of all applicable Federal, State, and local regulations.
5. Promotes a harassment-free environment and stays aware of situations that tend to cause a hostile environment or other legal issues within the store. Immediately reports any potential concerns to the Store Director and Human Resource. Assists in expediting the resolution of the situation.
6. Ensures proper orientation and training of all team members. Conduct orientation and training as needed. Maintain timely and proper procedures for new hire paperwork, team member change forms, transfer forms, and all related documents required for the team member’s personnel file.
7. Have full knowledge of all company safety and accident prevention policies. Responsible for Worker's Compensation and Guest accident reporting, documentation, training and follow through.
8. Maintain complete adherence to team members’ appearance and dress code, including uniform and identification. Communicate the importance of cleanliness, both of themselves, and of equipment and surroundings.
9. Aid in the development and growth of all store team members by ensuring regular implementation of coaching, training, evaluation, and counseling procedures.
10. Through organization, training, and communication; ensure all store team member evaluations are completed in an effective manner and on a timely basis.
11. Maintain good order and productivity through appropriate discipline and proper documentation of these procedures. Maintain consistency with disciplinary procedures among team members and departments.
12. Maintain a high level of coordination and communication with all departments to ensure a smooth flow of products and service throughout the store.
13. Assist in maximizing department sales and profits and ensuring proper department merchandising, cross merchandising and pricing procedures are in compliance with company policy and procedures.
14. Continually practice self-development so that additional duties and responsibilities can be assumed.
15. Assure adequate and appropriate records for store operations at all times.
16. Coach executive staff, management, and supervisory staff on establishing and maintaining appropriate team member schedules.
17. Utilize your authority to assist in the implementation of all facets of company philosophy, policy, budget requirements, Reports, and any other programs directed toward the effective operation of the store.
18. Maintain effective control of inventories in line with established budgets and guidelines. Maintain control of waste and pilferage through coaching and proper discipline procedures.
19. Assist with ensuring that all store equipment is in good working order and recommend repair or purchase of equipment, as necessary.
20. Attends and contributes to weekly management, departmental, store and company meetings. In the absence of the Store Director, you will conduct store management meetings and assume his/her other duties as needed.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.

Requirements

CERTIFICATES/LICENSES: Certification required for operation of forklift and/or pallet jack.

City, county, state, and/or federal certifications may be required including food handlers permit.

COMMUNICATION: Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members and guests. Ability to read and interpret documents such as safety rules, operating and maintenance manuals.

COMPUTER: Excellent computer skills including MS Excel, Word, Google Sheets and Docs etc. required.

EQUIPMENT: Required to use or operate pallet jack, forklift, box cutters, ordering machine, computer, two-wheeler, etc. List other individual department equipment.

EXPERIENCE: Must have previous retail management experience.

MATH: Basic math skills required. Basic math skills using units of money, weight, measurement, volume addition, subtraction, multiplication, division, and percentages required. An understanding of gross projections, transmittals, weekly summaries, invoices, transfers, labor goals, inventory, and other paperwork as assigned by store management is required.

MINIMUM AGE: 18 years of age. 21 years of age required to sell tobacco products and/or alcohol.

REASON ABILITY: Ability to apply common sense understanding to instructions furnished in written, oral, or diagram form or when helping resolve a team member or guest concern.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.