Store Assistant Manager

Pet Supermarket; Lutz (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pet care is seeking a dynamic Store Assistant Manager to lead a passionate team dedicated to exceptional customer service. In this role, you will drive sales initiatives, manage store operations, and create a welcoming environment for both pets and their owners. With a focus on teamwork and community engagement, this position offers a unique opportunity to make a difference in the lives of pets and their families. Join a supportive team where your contributions will be valued, and enjoy a flexible schedule along with competitive benefits.

Benefits

Competitive pay

Full-time benefits & 401K

Vacation & Sick time

Employee discounts

Flexible schedule

Room for advancement

Working with PETS!

Qualifications

• Minimum 2 years in retail management with a focus on customer experience.
• Strong leadership skills to motivate and manage a team.

Responsibilities

• Assist in driving sales and customer experience initiatives.
• Manage inventory, ordering, and budgets effectively.

Skills

Customer Service

Sales Leadership

Team Management

Communication Skills

Education

Retail Management Experience

College Degree

Job description

Join to apply for the Store Assistant Manager role at Pet Supermarket.

Location: Lutz, Florida

If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team! Our Assistant Store Managers possess key skills such as being outgoing, upbeat, a people-person, sales-driven, and well-organized. Our Pet Experts thrive in a high-energy environment, working together to drive results and assist Pet Parents with all their pet needs. We are committed to making a difference in our community, and we want you to be part of our team. This is a great opportunity if you're interested in making a difference in the lives of pets and their owners.

Our Assistant Store Managers are on the front lines, providing friendly customer service and offering the best selection of pet care items. You will contribute to the store's success by assisting the Store Manager in executing store operations. The ASM will also assist and manage Shift Managers, Shift Leads, and Sales Associates to ensure we continue to deliver World Class Service.

What's in it for you?

• Competitive pay
• Full-time benefits & 401K
• Vacation & Sick time
• Employee discounts
• Flexible schedule
• Room for advancement
• Working with PETS!

Essential Duties and Responsibilities

Sales Leadership

• Assist in driving sales, service, and customer experience initiatives to meet performance goals.
• Monitor customer service and sales models, resolve complaints, and direct work as needed.
• Recognize and celebrate team efforts and achievements.
• Maintain professionalism and a positive attitude, communicating effectively verbally, in writing, or via email.

Customer Excellence

• Ensure a safe, clean environment; care for livestock and maintain company assets.
• Motivate, coach, develop, and manage team performance focused on customer experience.
• Distribute store communications and ensure completion of required actions.
• Uphold and represent company values accurately.

Operations & Talent Development

• Maintain brand standards and operational excellence.
• Manage inventory, ordering, and budgets.
• Assist with physical inventories and shrink goals.
• Create a team-oriented environment through role plays and contests.
• Support training, hiring, and performance management processes.
• Plan and execute community events and develop business relationships.

Business Insight

• Monitor business throughout the shift and react to needs accordingly.

Experience, Education, Certifications

• Minimum 2 years in retail management.
• Enjoy working with animals.
• College degree is a plus.

Job Requirements

• Flexible schedule including mornings, evenings, weekends, and holidays.
• Rotating schedule including closing shifts and weekends.
• Valid driver's license and access to a vehicle.

Physical Demands and Working Conditions

• Heavy lifting up to 55 lbs, physical exertion, standing, and moving around.
• Work in a temperature-stable environment; occasional solo work.
• Potential for pet-related injuries; common slips, trips, and strains.

Competencies

• Customer focus, motivating others, drive for results, active listening, time management, delegation, and team building.

Pet Supermarket is an equal opportunity employer and drug-free workplace.