Store Advisor (Woodbury Commons)

On; Central Valley (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and innovative team at On's new store in Central Valley, NY, where you will play a vital role in delivering exceptional customer service. As part of the Direct-to-Consumer Retail team, you will engage with customers, embody the brand's values, and contribute to a vibrant store atmosphere. This position offers an exciting opportunity to be one of the first hires, helping to shape the customer experience and store processes. With a focus on growth and personal development, On provides a supportive environment where your contributions will make a significant impact. If you are passionate about retail and enjoy working in a fast-paced environment, this role is perfect for you.

Benefits

Quarterly Bonus

Supportive Team Environment

Access to Self-Care Programs

Qualifications

• 1-2+ years of experience in retail or customer-facing roles is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Deliver exceptional customer service and embody On's core values.
• Maintain visual standards and assist with inventory management.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Initiative

Retail Experience

Job description

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Retail team and commence the journey to bring On to life in our brand new store in Central Valley, NY.

Starting January 20th, as one of the first hires of the Woodbury Store Team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement.

Your Mission

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
• Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product.
• Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories).
• Contribute feedback to store leadership to continuously improve store processes, customer engagement, and team happiness.
• Help maintain the visual standards in the store to deliver a premium experience.
• Assist with inventory management and inbound/outbound product orders.
• Other duties as needed.

Your story

• 1 - 2+ years of experience within a retail or customer-facing work environment is a strong plus.
• A background in the Running, Fashion, or Sports Industry is preferred but not required.
• Strong communication, hospitality, and interpersonal skills.
• Ability to take initiative, learn quickly, and work both independently and as part of a team.
• Eye for maintaining outstanding store condition and visual merchandising standards.
• Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.

About the Team

The DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership, as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

Typical cash compensation range for this position is $21/hr - $22/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.