Store Administrative Assistant & Training Coordinator

Theisen's, Inc.; Dubuque, Northern (IA, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

PTO

Holidays

Birthday-off with pay

Associate discount

Job summary

Theisen's, Inc. in Dubuque, IA is seeking a Store Administrative Assistant & Training Coordinator for a full-time, flexible schedule role, including at least one closing shift per week.

You will onboard new hires, reinforce Theisen Brand expectations, and mentor staff on selling skills and product knowledge. You will manage onboarding paperwork, LMS training, and schedule departmental trainings, while maintaining records and ensuring timely completion of tasks.

Qualifications

• High School Diploma or GED required.
• 6-12 months of training experience preferred.
• Familiar with onboarding procedures and LMS system functions.

Responsibilities

• Be a “Brand Ambassador” for Theisen’s Home Farm Auto.
• Assist manager with hiring duties such as scheduling interviews and uniforms.
• Perform onboarding functions such as scheduling and conducting new hire orientations.
• Assist with and ensure timely completion of new hire paperwork and follow up on missing items.
• Introduce associates to software such as Dayforce and 8th Street.
• Conduct Brand Expectation meetings and mentor staff to provide brand quality customer service.
• Schedule departmental training and ensure checklists and hands-on training are completed.
• Monitor ongoing training needs and update training documentation.
• Utilize Learning Management System to produce reports and monitor progress for incentive programs.

Skills

Onboarding procedures

LMS system

Strong communication

Organizational skills

Education

High School Diploma or GED

Job description

Description

Store Administrative Assistant & Training Coordinator

Employment Type: Full Time with flexible work schedule. At least one closing shift a week is required.

Supervisor: Store Manager

Job Description

Responsibilities include but are not limited to providing a detailed orientation for new hires, teaching and instilling Theisen Brand expectations to new and existing associates with a positive, influential and motivating attitude. Ensure associates are familiar with company policies and procedures and will mentor associates on selling skills, product knowledge, and techniques used when dealing with customers and potential problems or issues. Assist with required paperwork and keep proper records of training based on the position of the fellow associate. Promote a comfortable work environment by motivating associates through positive communication and accolades.

Qualifications

• High School Diploma or GED equivalent
• 6-12 months of training experience preferred
• Familiar with onboarding procedures and LMS system functions

Key Responsibilities

• Be a “Brand Ambassador” for Theisen’s Home Farm Auto
• Assist manager as needed with hiring duties such as scheduling interviews, background checks, order uniforms, etc.
• Perform onboarding functions such as scheduling and conducting new hire orientations
• Assist with and ensure timely completion of new hire paperwork, follow up on missing items
• Introduce associate to software such as Dayforce and 8th Street
• Conduct Brand Expectation meetings and mentor and train associates to assist customers by providing brand quality customer service at all times
• Carryout training directives received from management or Training Manager
• Schedule appropriate departmental training and follow up to ensure checklists and hands-on training is completed in a timely manner
• Assist management with introducing associates to new procedures
• Monitor ongoing associate training needs and/or requirements, scheduling training time to assure completion
• Update training documentation as needed
• Know and utilize the Learning Management System (8th St) to produce reports, complete observation checklists, and monitor associate progress for incentive programs
• Identify and train on recurring mystery shop issues
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures
• Perform opening/closing functions when needed
• May include bookkeeping duties when needed
• Attend training sessions at the corporate office
• Other tasks delegated by management include, but aren’t limited to, pricing, signage and cashiering

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic math skills
• Highly motivated and able to work independently
• Exhibit a high level of integrity and business ethics
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Excellent attention to detail and able to meet deadlines with accuracy
• Excellent analytical, decision making, and problem-solving abilities
• Leadership skills including enthusiasm, diplomacy, courtesy, empathy, and initiative

Physical Demands

While in the office, frequent physical demands include sitting, standing, walking, dexterity, and light grasping. Occasional physical demands include lifting up to 25 lbs., bending, stooping, reaching, kneeling, squatting, climbing stairs and firmly grasping. The employee is required to accept incoming calls and must be able to hear and speak. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer and other basic office equipment.

While in the store, frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

While in the office, this position will be performed inside a climate-controlled office facility. The noise level is low to medium and typical of an office environment. Potential hazards include electrical hazards. Atmospheric conditions are typical of an office environment and may include exposure to odors and dust.

While in the store, work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed.

Benefits

Part-Time and Full-Time Eligible:

• Competitive match on 401K
• PTO
• Holidays
• Birthday-off with pay
• Associate discount and many other benefits

Full-Time Also Eligible:

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Short-term and long-term disability

Company Culture and Values

At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.