Storage Customer Service Representative

U-Haul; Brentwood (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is seeking a Storage Customer Service Representative in Brentwood, NH to be the face of our on-site service. You will assist customers, explain rental terms, and help inspect and prepare equipment for rental.

This role requires a driver’s license, strong communication, and weekend availability, with opportunities for on-the-job education and benefits.

Qualifications

• Driver’s license and the ability to maintain a clean driving record.
• Excellent communication skills.
• Available to work on weekends and holidays.

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain rental terms and prepare rental contracts.
• Perform general routine property cleanup and minor repair work.
• Ensure vacant storage units are clean, dry, secure and ready for new customers.
• Participate in ongoing U-Haul education through U-Haul University.
• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot and educate customers.

Skills

Excellent communication

People person

Customer service mindset

U-Scan tech

Tools

U-Scan technology

Job description

Location:

32 Middle Rd, Brentwood, New Hampshire 03833 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service…ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally, you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is ’ Hire Fast, Pay Fast.’

We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus , paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

DRIVERS LICENSE REQUIRED

Position also involves visiting the secondary facility located on 25 Main St
Fremont, NH 03044

U-Haul Offers:

• Career stability


• Opportunities for advancement


• Mindset App Reimbursement


• Gym Reimbursement Program


• Health insurance &Prescription plans,if eligible


• Paid holidays, vacation, and sick days,if eligible


• Life insurance


• MetLaw Legal program


• MetLife auto and home insurance


• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more


• 401(k) Savings Plan


• Employee Stock Ownership Plan (ESOP)


• 24-hour physician available for kids


• Dental &VisionPlans


• Business travel insurance


• You Matter EAP


• LifeLock Identity Theft Protection


• Critical Illness/Group Accident Insurance


• Dave Ramsey’s SmartDollar Program

Storage Customer Service Representative Primary Responsibilities:

• Support the site manager with facility operations.


• Answer phone inquiries from active and prospective customers.


• Show storage units, explain the terms of rental agreements and prepare rental contracts.


• Perform general routine property cleanup and minor repair work.


• Ensure that all vacant storage units are clean, dry, secure and available for new customers.


• Perform other duties as assigned.


• Participate in ongoing continuous U-Haul education through U-Haul University.


• Assist customers inside and outside a U-Haul center with U-Haul products and services.


• Use smartphone-based U-Scan technology to manage rentals and inventory.


• Move and hook up U-Haul trucks and trailers.


• Clean and inspect equipment on the lot including checking fluid levels.


• Answer questions and educate customers regarding products and services.


• Prepare rental invoices and accept equipment returned from rental.


• Install hitches and trailer wiring.


• Fill propane (certification offered through U-Haul upon employment)


• Drive a forklift (certification offered through U-Haul upon employment)


• Other duties as assigned


• Participate in ongoing continuous U-Haul education through U-Haul University.

Storage Customer Service Representative Minimum Qualifications:

• Driver’s license and the ability to maintain a clean driving record


• Excellent communication skills


• Available to work on weekends and holidays

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.