Storage Assistant Manager (Future Opportunities) - San Diego

Prime Storage; San Diego (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, dental, life, vision

Short-term disability

Long-term disability

401(k) with company match

Paid time off and paid holidays

Career advancement opportunities

Competitive pay and bonus

Job summary

Prime Group Holdings, LLC, a leading self-storage operator, is seeking a Customer Service/Property Associate in San Diego. You will rent units, convert inquiries, and ensure smooth daily operations with a focus on excellent customer experience.

Candidates should have 1–2 years in a fast-paced, customer-facing role and a high school diploma or GED. You must be technically savvy with POS systems and Microsoft Outlook, able to lift 50 lbs, and work well independently or on a team, with growth

Qualifications

• 1–2 years of relevant work experience in a fast-paced, customer-facing environment.
• High School Diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and POS systems.
• Proficiency in Microsoft Outlook is required.
• Must be physically able to perform routine maintenance duties and lift up to 50 lbs.
• Possess a valid driver’s license, insurance, and reliable transportation.
• Willingness to travel and flexibility to work at various locations.

Responsibilities

• Rent out self-storage units, parking spaces, and related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivable through collections, posting payments, and processing.
• Deliver daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly and professionally.
• Understand and sell the features and benefits of the property.
• Resolve customer issues in a timely and effective manner.

Skills

Customer service

Communication skills

Teamwork

Tech savvy

Driver's license

Education

High School Diploma or GED

Tools

POS systems

Microsoft Outlook

Job description

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.

With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including Prime Storage Fund III, the largest self-storage dedicated fund ever raised.

Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains a regional office in Jupiter, FL and Manhattan, NY along with investment originations offices in Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.

Prime Group’s performance is rooted in a culture of respect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League Tables.

Position Overview

• Rent out self-storage units, parking spaces, and other related products
• Convert telephone and walk-in inquiries into rentals
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing
• Delivery of daily bank deposits accurately and timely
• Upsell moving products and assist in unit sizing decisions
• Greet customers promptly, enthusiastically and professionally
• Understand and sell the features and benefits of the property at all opportunities
• Resolve customer issues in a timely and effective manner
• Ensure that company standards of cleanliness and appearance are met
• Inspect the property, including performing lock checks
• Perform other duties as assigned
• 1-2 years of relevant work experience in a fast-paced, customer-facing environment
• High School Diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties
• Consistently deliver exceptional customer service and actively contribute to achieving positive customer reviews and feedback, in alignment with company customer-experience standards and performance expectations
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations
• A healthy work/life balance; most of our facilities are closed by 600 pm and closed on Sundays
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company "matching" policy
• Paid time off and paid holidays
• Career advancement opportunities

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

USD $22.00 - USD $24.00 /Hr.