Stockroom Operations Lead - HOKA

Deckers Brands; Boston (MA); On-site; USD 29,000 - 32,000; Full time

Job summary

Deckers Brands' HOKA stores seek a Stock Lead to own the stockroom, oversee receiving, storage, picking and transfers, and maintain safety and efficiency to ensure product availability for customers.

You will train stock associates, support the Store Manager, replenish floor displays, handle shipments, and uphold Visual Merchandising standards while delivering friendly, first-class service to shoppers.

Qualifications

• 1–2 years of retail store experience preferred.
• High School Diploma required.
• Excellent verbal and written communication skills and ability to convey Deckers Brands Vision and Mission to team and customers.
• Strong team-building skills and organizational skills with attention to detail.

Responsibilities

• Own the stockroom operations, including receiving, storage, picking, counting and transfers to meet store needs.
• Maintain a neat, safe stockroom and ensure secure handling of stock and keys.
• Assist Store Manager in training stock associates and executing sales and productivity plans.
• Replenish and display product on sales floor, adhering to Visual Merchandising standards.
• Provide outstanding customer service, greet customers, answer questions and share product knowledge.
• Coordinate store transfers and respond to stock discrepancies and damaged merchandise.

Skills

Customer service

Team leadership

Communication

Problem solving

Product knowledge

Multi-tasking

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

About HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement. We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

Summary

Our Stockroom Operations Leads are critical to the success of our stores. As a Stock Lead, you’re the primary business owner of the stockroom, which means that you oversee the processing, product placement, and transfers of the store. It’s your job to instill the importance of maintaining a stockroom that is safe and efficient so that our customers have the product they want when they want it. You lead by example to model exceptional stockroom standards and promote a positive and respectful environment. You partner closely with your Store Manager to train and develop all stock associates and empower your team members through encouragement, recognition, feedback.

Description

As a Stock Lead, you maintain stockroom area in which all materials and products are received, stored, organized, picked, counted, monitored, and distributed in order to meet the needs of the store. You maintain a neat and orderly stockroom and stock desk while practicing and promoting safety consciousness and security measures to deter theft. You’re responsible for ensuring that all stock processes and policies are understood by your team members and followed at all times. You strategically plan for new product arrivals and execute necessary adjustments. You receive and verify shipments as they arrive and handle discrepancies so that inventory counts are current and accurate. You’re responsible for handling customer charge sends and store transfers of merchandise between retail locations or distribution centers. You control any damaged merchandise or mis‑mate inventory in accordance with company standards. In order to perform these stock‑specific duties, you are responsible for securely maintaining a key to the store. In your role as a Stock Lead, you understand that your responsibilities extend beyond the back of house. You assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping to execute sales and productivity plans. You help replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. When working on the sales floor, provide the best possible customer service in accordance with our Service Training Program, greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge. You ensure you’re personally available to customers and can identify and address their needs and questions. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions. As a Stock Lead, you understand that you are an integral part of a team and cooperate to meet the needs of the business.

Core Competencies

• Ensure the highest level of customer service possible as outlined in our Service Training Program
• Build engaged and empowered teams through communication and recognition
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Promote a positive and respectful work environment and respond to problem situations with professionalism
• Prioritize brand and product knowledge training in customer interactions
• Multi-task in a fast-paced environment
• Escalate any special customer requests regarding product or service to management
• Think critically to solve problems and approach challenges with agility
• Maintain knowledge of current trends and styles

Key Qualifications

• One (1) to two (2) years of retail store experience preferred.
• High School Diploma
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers
• Excellent team‑building skills
• Excellent organizational skills and exceptional attention to detail

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business.
• Physical ability to stand for extended periods
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

$21.50 The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

More than Just a Footwear Company

From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.