Stock Room Lead - Full Time

dd's Discounts; Bolingbrook (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Ross Inc. is seeking a Stock Room Lead (Full Time) to ensure safe, organized stock room and sales floor operations. You will supervise daily stock processing, assist customers, and uphold brand standards while collaborating with store leadership.

Responsibilities include safety compliance, loss prevention, and training associates on procedures. The role requires flexibility for early morning and day shifts, including Saturdays, with a focus on efficiency and customer satisfaction.

Qualifications

• Prioritize safety and maintain a secure shopping environment.
• Provide friendly, professional customer service at all times.
• Supervise stock room tasks and assist customers when needed.

Responsibilities

• Lead stock room team with the Manager On Duty to follow processes.
• Oversee loading/unloading and merchandising per guidelines.
• Maintain cleanliness and organization of stock room and sales floor.

Skills

Safety awareness

Customer service

Team leadership

Communication

Loss prevention awareness

Tools

PDTs

Registers

Job description

ESSENTIAL FUNCTIONS:

STOCK ROOM LEAD (Full Time):

• (Must have early morning and day shift availability)/Must have Saturday availability).
• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor and stock room to create a safe and secure shopping environment for everyone. Maintains clutter-free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary- is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

PHYSICAL REQUIREMENTS/ADA:

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

SUPERVISORY RESPONSIBILITIES:

• In partnership with the Manager On Duty supervise the stock room team ensuring all stock room and shipment processes are followed and executed properly.
• Managers the STEP process – Coaches key principles in the stock room (layout, unload, purification, processing).