Stock Associate, HOKA

Deckers Brands; National Harbor (MD); On-site; USD 30,000 - 38,000; Full time

Job summary

Deckers Brands is seeking a Stock Associate to organize inventory, maintain safe stock areas, and support the Stock Lead to ensure product is available when customers want it.

You'll work as part of a dynamic team, greet customers, follow stock processes, and help replenish and display products according to Visual Merchandising standards while upholding safety and teamwork. This role requires strong communication, attention to detail, and flexibility in schedule to meet business needs.

Qualifications

• One (1) to (2) years of retail store management preferred.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
• Excellent team-building skills.
• Excellent organizational skills and exceptional attention to detail.

Responsibilities

• Receive, store, pick, count, and distribute products to meet store needs.
• Receive and verify shipments; handle discrepancies to keep inventory counts accurate.
• Replenish and display product on the sales floor following Visual Merchandising standards.

Skills

Customer service

Verbal & written communication

Teamwork

Multi-tasking

Problem solving

Critical thinking

Brand knowledge

Escalation handling

Education

High School Diploma

Tools

Microsoft Office

Job description

About HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement. We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

Summary

Our Stock Associates are critical to the success of our stores. As a Stock Associate, it's your job to organize inventory and create safe and efficient stock areas. You partner closely with the Stock Lead to receive and merchandise items to ensure that our customers have the product they want when they want it. As a Stock Associate, you operate as part of dynamic team and you cooperate to achieve business goals.

Description

As a Stock Associate, you receive, store, pick, count, and distribute products and material to meet the needs of the store. You're responsible for receiving and verifying shipments as they arrive and handling discrepancies so that inventory counts are current and accurate. You help assemble, pack, and ship transfers of merchandise between retail locations or distribution centers. You follow all stock processes and policies, maintain a neat and orderly stock room, and practice safety consciousness and security measures to deter theft. You control any damaged merchandise or mis-mate inventory in accordance with company standards. In your role as a Stock Associate, you understand that your responsibility extends beyond the back of house. You help replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. When working on the sales floor, you greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions. As a Stock Associate, you understand that you are an integral part of a team; you report to work on time and notify your Store Manager in advance if you will be late or absent.

Core Competencies

• Ensure the highest level of customer service possible as outlined in our Service Training Program
• Prioritize brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Promote a positive and respectful work environment
• Respond to problem situations with professionalism
• Escalate any special customer requests regarding product or service to management
• Think critically to solve problems and approach challenges with agility

Key Qualifications

• One (1) to (2) years of retail store management preferred
• High School Diploma
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers
• Excellent team-building skills
• Excellent organizational skills and exceptional attention to detail

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business
• Proficient in Microsoft Office suite of tools and applications
• Valid driver's license

As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

More than Just a Footwear Company

From our corporate offices to our global retail stores, there's a curious, independent spirit that's distinctively Deckers Brands. We're about giving people the freedom to pursue their passions. And we're committed to helping them succeed; to become their best selves. That's why we're about more than work, the 9 to 5 or daily grind. We're about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people's lives begins with our people, right here at Deckers Brands. We're adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.