Steward (On Call) - DoubleTree by Hilton Alana Waikiki Beach

Hilton; Honolulu (HI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Employee assistance program

Life insurance

Health benefits

Job summary

Hilton Honolulu is seeking a Utility Steward to keep our kitchens and dining areas sparkling while delivering memorable hospitality. You’ll be responsible for cleaning serviceware, maintaining stock, and supporting banquets with clean setup.

The role emphasizes teamwork, integrity, and guest well-being in a fast-paced hotel environment. Ideal candidates have hotel steward experience and at least 6 months of customer service background, with willingness to work varied AM/PM shifts, including

Qualifications

• Previous hotel steward experience.
• 6 months customer service background.
• Shift pattern: varied AM PM 8 hour shifts including weekends and holidays.

Responsibilities

• Keep serviceware spotless: clean chinaware, silverware, and cooking utensils; scrub pots and pans; burnish silver.
• Monitor stock levels: ensure supplies and equipment are stocked and organized for seamless service.
• Maintain kitchen cleanliness: mop, trash removal and general sanitation.
• Support events delivery: prepare and set up clean serviceware for banquets and functions.
• Train and mentor team members: share expertise with new stewards to strengthen performance.
• Comply with health, safety, sanitation, and alcohol awareness regulations to ensure guest and team well-being.

Skills

Hotel steward experience

Customer service

Shift flexibility

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Utility Steward, you’re not just keeping our kitchen and dining areas sparkling clean – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Ideal Candidate

Previous hotel steward experience.

6 months customer service background.

Shift Pattern: Varied AM PM 8 hour shifts (530am-1:00pm and 5:00pm-9:30pm) - including weekends and holidays

Responsibilities

Here’s what you’ll do during a typical day:

• Keep serviceware spotless: Clean all chinaware, silverware, and cooking utensils, scrub pots and pans, and burnish silver
• Monitor stock levels: Ensure supplies and equipment are always well stocked and organized for seamless service
• Maintain kitchen cleanliness: Perform essential cleaning tasks, including mopping and trash removal
• Support events delivery: Prepare and set up clean serviceware for banquets and functions
• Train and mentor team members: Share your expertise with new stewards to help strengthen team performance
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.