Station Operations Coordinator

Piedmont Airlines, Inc.; Charlotte (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental insurance

Job summary

Piedmont Airlines, Inc. is seeking a Station Operations Coordinator in our Ground Handling Department. The role focuses on allocating daily staffing to flights and flight-related tasks, using staffing programs to forecast needs and generate reports. Strong decision-making and proficiency in Microsoft Office are essential.

You will report to Station Management and support safe, on-time operations across all shifts, including weekends and holidays. Minimum 18 years and background checks apply.

Qualifications

• Experience in staffing or operations coordination preferred.
• Familiarity with Microsoft Office Suite.
• Ability to allocate resources for day-of operations and reports.

Responsibilities

• Drive operational excellence in a safety-conscious environment.
• Allocate resources to enable the team to meet goals.
• Allocate resources in accordance with CBAs and local policies.
• Utilize staffing programs (Prime, GET, RNV, Sabre) to identify needs and provide reports.
• Understand policies and goals and implement them daily.
• Prepare daily/weekly/monthly reports.
• Maximize station performance by adapting to changes and solving problems.
• Perform other station coordination duties as required.

Skills

Decision-making

Critical thinking

Resource allocation

Team coordination

Time management

Independent worker

Urgency & prioritization

Stakeholder communication

Tools

Microsoft Office Suite

Prime

GET

RNV

Sabre

GS RealTime

Job description

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Station Operations Coordinator in our Ground Handling Department. The primary responsibility of the position is to allocate the daily staffing to flights and flight-related tasks. The Station Operations Coordinator also utilizes staffing programs and other resources to identify needs for day-of operational requirements and provide various reports. The successful candidate will have strong decision-making skills and be familiar with Microsoft Office Suite. This position will report to the Station Management.

Essential Duties:

• Drive operational excellence in a safety-conscious environment
• Effectively allocate resources and provide appropriate support to enable team members to deliver on operational goals
• Allocate resources in accordance with Collective Bargaining Agreements and local policies
• Utilize staffing programs and other resources (i.e. Prime, GET, RNV, Sabre) to identify needs for day-of operations and provide required reports
• Understand the corporate culture, policies, and goals while taking measures to implement these into daily work routines
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Conduct other station coordination duties and responsibilities as required

Job Qualifications and Competencies:

• Ability to bring out the best performance in the workforce through proactive employee engagement
• Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to monitor and assess performance of self, team members, and the operation to make improvements or take corrective action
• Ability to work well with all levels of management and frontline staff
• Strong decision-making skills
• Ability to work independently, set and meet own deadlines
• Ability to prioritize and execute with a sense of urgency
• Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
• Familiarity with Microsoft Office Suite

Preferred Qualifications:

• Previous experience in airline customer service or staffing allocation
• Previous experience with GS RealTime
• Working knowledge of Air Operations Area (AOA)
• Working knowledge of company policies and automation applications

Work Environment:

• Use of computers, telephones, radios, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Occasional lifting up to 25lbs

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of High School or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network. Medical and dental available.

Starting Rate: $19.18/Hourly

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.