Station Agent: Dynamic Ground Ops & Customer Service

SingleLiving; Homer (AK); On-site; USD 42,000 - 62,000; Full time

Job summary

SingleLiving in Homer, AK seeks a Station Agent to support Part 121 operations. You will manage passenger check‑in, ground handling, and safety compliance while working under the Station Manager or Lead Station Agent.

This role requires lifting up to 50 pounds and delivering excellent customer service. The position includes shifts during nights, weekends, and holidays, and involves aircraft marshalling, baggage handling, and adherence to FAA/TSA policies.

Qualifications

• Preferred experience as a Station Agent in a Part 121 environment.
• Proficient in customer service (above wing) and ramp duties (below wing).
• Strong customer service skills with solid examples.
• Ability to lift at least 50 pounds consistently.
• Flexible schedule availability, including weekends, nights, and holidays.
• Ability to remain calm in adverse conditions.
• Strong multitasking abilities.

Responsibilities

• Keeping the station orderly and clean.
• Keeping all equipment in working order and reporting if repairs need to be made.
• Ensuring safety practices are being followed and reporting hazardous conditions.
• Ensuring safety and security regulations are met when passengers access the tarmac for aircraft boarding and deplaning.
• Maintaining currency on all training requirements.
• Conducting GSC or CRO duties, after receiving and successfully passing training.
• Complying with local airport, FAA, and TSA policies.
• Loading catering supplies and equipment as needed.
• Removing trash and straightening cabin when applicable.
• Assisting with station opening and closing.
• Checking in passengers and baggage. Maintain confidentiality of passenger's flight and personal information.
• Following security procedures.
• Performing Cargo Load Report procedures.
• Enplaning and deplaning passengers.
• Aircraft security search procedures.
• Ensuring all monies are accounted for, secured and deposited per Company procedures.
• For those that operate ground equipment, any restrictions noted on the license will also apply when operating Companyowned vehicles.
• General ground handling of aircraft, baggage and other ground operations.
• Handling aircraft operation while it’s on the ground.
• Marshalling aircraft for parking and departure; wingwalking if assigned.
• Loading and unloading baggage; carryon and checked baggage.
• Ground equipment operation.

Skills

Customer service

Ramp operations

Multitasking

Physical strength

Calm under pressure

Flexibility

Security awareness

Education

High school diploma or GED

Job description

SingleLiving in Homer, AK seeks a Station Agent to support Part 121 operations. You will manage passenger check‑in, ground handling, and safety compliance while working under the Station Manager or Lead Station Agent.

This role requires lifting up to 50 pounds and delivering excellent customer service. The position includes shifts during nights, weekends, and holidays, and involves aircraft marshalling, baggage handling, and adherence to FAA/TSA policies.