Statewide Child Welfare Call Center Specialist
Morreale Communications
14 days+
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Benefits offered by this job
Job summary
A state agency is seeking a Child Welfare Specialist (CWS) in Springfield, Illinois, to manage serious cases of child abuse and neglect. The successful candidate will provide phone coverage for reports, make critical decisions on intake, and ensure accurate record-keeping of calls. Master’s or bachelor’s degrees in social work are preferred, along with relevant experience in case management or a related field. The position offers competitive benefits and a starting salary range of $6,242 to $9,021 monthly.
Qualifications
- Master’s degree in social work or related field, with at least one year of related experience.
- Bachelor’s degree in social work with at least one year of casework experience.
- Bachelor’s degree in a related human service field with two years of relevant experience.
Responsibilities
- Provide statewide telephone coverage for reporting child abuse and neglect.
- Make decisions on intake and screening of information from callers.
- Enter reports of child abuse/neglect into the computer system.
Skills
Case management
Crisis counseling
Bilingual communication
Education
Master’s degree in social work
Bachelor’s degree in social work
Bachelor's degree in a related human service field
Job description
A state agency is seeking a Child Welfare Specialist (CWS) in Springfield, Illinois, to manage serious cases of child abuse and neglect. The successful candidate will provide phone coverage for reports, make critical decisions on intake, and ensure accurate record-keeping of calls. Master’s or bachelor’s degrees in social work are preferred, along with relevant experience in case management or a related field. The position offers competitive benefits and a starting salary range of $6,242 to $9,021 monthly.
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