State Eligibility Manager

State of Indiana; Noblesville (IN); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards

Health Savings Account

Pension plan

Paid time off

Education reimbursement

Free parking

LinkedIn Learning access

Job summary

State of Indiana is seeking a supervisory professional to oversee eligibility processes within the Division of Family Resources. The role focuses on policy compliance, staff supervision, and workflow optimization to deliver timely benefits.

Experience in counseling or related fields is valued, with at least 1 year in supervisory capacity. Strong communication and the ability to travel are essential.

Qualifications

• Must have and maintain a valid driver’s license.
• Thorough knowledge of benefit processing.
• Thorough knowledge of state and federal rules governing public assistance programs and applying them in administration.
• Thorough knowledge of social work principles and theories.
• Specialized knowledge of the computer eligibility system and its operation.
• Ability to comprehend, analyze, interpret, and correlate technical material and advise on implementation.

Responsibilities

• Ensure policies and procedures are followed by staff in a professional and ethical manner.
• Supervise and distribute caseloads equitably.
• Ensure scheduling timeliness and compliance.
• Meet with staff to implement efficiency strategies in eligibility processes.
• Respond to client inquiries within defined timeframes.
• Recruit, onboard, train, and develop employees for roles.
• Set expectations, measure progress, and evaluate performance.

Skills

Valid driver’s license

Benefit processing knowledge

Public assistance policy knowledge

Social work principles

Oral and written communication

People supervision and delegation

Ability to travel

Coaching and development

Education

3+ years in counseling/social services/public administration or related field

Tools

Computer eligibility system

Job description

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration:

The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) is responsible for establishing eligibility for Medicaid, Supplemental Nutrition Assistance Program and Temporary Assistance for Needy Families benefits. The division also manages the timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some SNAP and TANF recipients. The division’s overarching focus is the support and preservation of families by emphasizing self-sufficiency and personal responsibility.

The salary for this position traditionally starts at $42,900.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Ensure that policies, regulations, and operating procedures are followed by subordinate staff and conducted in a professional and ethical manner.
• Supervise and assign an equitable work distribution and to cover vacant caseloads.
• Ensure local office scheduling is compliant with timeframes that produces timeliness.
• Meet with State and Contract staff to implement strategies to maximize efficiency in eligibility processes.
• Ensure client inquiries are responded to within the provided timeframe.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Must have and maintain a valid driver’s license.
• Thorough knowledge of benefit processing.
• Thorough knowledge of the state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.
• Thorough knowledge of established social work principles and theories.
• Specialized knowledge of the computer eligibility system and its operation.
• Working knowledge of the organization of the agency and of State and Federal agencies dealing with the programs.
• Ability to comprehend, analyze, interpret, and correlate very technical material and made recommendations on implementation in current programs.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to clients.
• Ability to use discretion in dealing with all clients, fellow employees, and subordinate staffs’ personal information.
• Ability to travel.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skill-sets.

A degree is not required; However, at least 3+ years of work experience in counseling; social services; education; public administration; or accredited college training in a related field may be considered, with at least 1 year of experience in an administrative, managerial, or supervisory capacity.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .