State Eligibility Consultant

State-of-Indiana; Greencastle (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

Health savings account

457(b) plan

Pension plans

Job summary

The State of Indiana is seeking a State Eligibility Consultant to ensure accurate benefits for SNAP, Medicaid, and TANF. You will review applications, determine eligibility, correct data, and authorize benefits while supporting peer coaching and process improvements.

Join a mission-driven team within the Division of Family Resources, with opportunities to grow, a comprehensive benefits package, flexible work options, and a commitment to work-life balance across Indiana.

Qualifications

• Knowledge of public assistance policy, practices, and procedures.
• Familiarity with federal, state, and local rules for public assistance programs.
• Ability to review data and identify inconsistencies.
• Experience conducting eligibility interviews for SNAP/TANF/Medicaid.
• Willingness to travel with reasonable accommodation.
• No degree required and ability to work with diverse populations.

Responsibilities

• Review eligibility recommendations and information from contract staff.
• Determine eligibility for benefits in line with policies and regulations.
• Examine data matches to detect inconsistencies.
• Approve contractor-calculated claims.
• Conduct full eligibility interviews for SNAP, TANF and Medicaid.
• Stay current on rule changes and apply them in daily work.

Skills

Willingness to travel

Public assistance policy knowledge

Eligibility systems software

Interviews and communication

Problem solving

Discretion

Empathy

Multitasking

Independent work or teamwork

Basic math

Education

No degree required

Tools

Eligibility systems software

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration (FSSA):

The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) is responsible for establishing eligibility for Medicaid, Supplemental Nutrition Assistance Program and Temporary Assistance for Needy Families benefits. The division also manages the timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some SNAP and TANF recipients. The division’s overarching focus is the support and preservation of families by emphasizing self-sufficiency and personal responsibility.

Role Overview:

This State Eligibility Consultant (SEC) position plays a pivotal role in ensuring the accuracy and integrity of benefits for DFR programs. The SEC is responsible for processing and reviewing tasks, applications, changes, and redeterminations for SNAP, Medicaid and TANF benefits to ensure they adhere to all applicable policies and regulations. The SEC will make necessary corrections, update case information, and authorize benefits. The SEC will offer valuable feedback for peer coaching and reporting purposes, contributing to the overall improvement of the DFR accuracy review process.

The salary for this position traditionally starts at $37,648.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Review all eligibility recommendations and information provided by contract staff.
• Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
• Examine data matches to find inconsistent and unreported data.
• Approve claims referred and calculated by the Contractor.
• Conduct full eligibility interviews for SNAP, TANF and Medicaid applicants.
• Keep current on all changes in rules, regulations, and guidelines regarding the individual benefit programs.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Be willing to travel with reasonable accommodation.
• Thorough knowledge of public assistance policy, practices, and procedures.
• Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
• Working knowledge of computerized eligibility systems.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to use tact and empathy in dealing with people from varied backgrounds.
• Ability to use discretion in dealing with all clients, and fellow employees’ personal information.
• Demonstrates effective interview and communication skills.
• Ability to be flexible and self-motivated in managing multiple priorities.
• Ability to work independently and as part of a team.
• Ability to perform basic mathematical calculations.
• A degree is not required.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options